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Error 83905 Connecting Google Nest

Cathyc
Community Member

I can not connect my Nest to WiFi, I continue to get the Error 83905, I have done the factory reset, I have changed my language on the phone to US English and still no luck. I have been unable to use this device for months. Please help. Thanks Cathy 

5 REPLIES 5

olavrb
Gold Product Expert
Gold Product Expert

Where do you live (country)? Where did you buy your unit(s)? How does internet get to the cable that you plug into the Nest Wifi router? Do you get internet connection, and what IP do you get if you plug that same cable into a PC/ laptop?

Heres the setup guide:

https://support.google.com/googlenest/answer/9548301?hl=en

Here is some guidance on how to avoid double NAT:

https://support.google.com/googlenest/answer/6277579?hl=en

That being said, I have no idea what that specific error code means. Doesn't it peovide any more info? Maybe a Google rep can swing by and enlighten us.

Else, try Nest support. This is more of a community forum.

https://support.google.com/googlenest/gethelp?hl=en


I don't work for Google. I'm here to help and learn more.

Cathyc
Community Member

Thanks for the tips. I am in Canada, the Nest was a gift so  not sure where is was purchased, Nest was working just fine up until a few months ago. I have been through the guides but not luck. Do you know how I can connect with a Google rep? I would love to but I haven't seen anywhere that i can actually do that. I wonder if it is an issue created when my email provider (Telus) merged with Google possibly or something to do with my Google Account but I am grasping at straws now. Thanks again. Cathy 

Jeff
Community Specialist
Community Specialist

Hey, Cathyc.

Sorry for the issues you're having with your devices. If you want to reach a Google rep directly, your best bet is to go through support. You can find that here: https://bit.ly/3o1aRK5

If you need anything else, just let me know.

Thanks.

Jeff
Community Specialist
Community Specialist

Hi, Cathyc.
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks