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Google Home app can’t run speed/mesh tests

CoreyStewart
Community Member

Google Home app won’t run speed/mesh tests or connect to wifi settings on IOS App. I’m running IOS 15.1.1.  The app just cycles through the accessing/processing screen and never accesses the settings menu. The test function always fails.

8 REPLIES 8

NoWifi
Community Member

This was exactly how my issue started, and it led to a whole lot of heartache. The case is still unresolved: https://www.googlenestcommunity.com/t5/Nest-Wifi/Request-Failed-When-Setting-Up-Router-After-Factory...

 

I suspect there’s a bug with the iOS app. Until there’s a fix, you may want to be careful not to reset or remove your wifi.

Jeff
Community Specialist
Community Specialist

Hi, CoreyStewart.
I just wanted to jump in real fast to see if you saw NoWifi's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.
Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

Hi Jeff, as you can see, if you read the replies… there is no fix for this from NO WIFI… are you a bot? 
My issue is still persisting?

Jeff
Community Specialist
Community Specialist

Hi, CoreyStewart.

While I don't have news from our teams of a specific fix for the iOS bug that's being worked on, I do know that the issue has affected some people differently than others. Through troubleshooting efforts many have been able to work around the problem while others have chosen to wait for a solution to be found. From what you said, it looks like you haven't tried the network reset nor reinstalling the Home app, which are suggested steps for people dealing with this issue. If you are hesitant to try those steps, you are free to wait for more information later on. For now, we do recommend a network reset and reinstalling the Home app.

Thanks.

Jeff
Community Specialist
Community Specialist

Hi, CoreyStewart.

I just wanted to follow up real fast to see if you were able to try any of those steps and to see if you were still seeing the same issues here. Let me know where we're at and what I can do for you.

Thanks.

Jeff
Community Specialist
Community Specialist

Hey, everyone.
It looks like we've slowed down here again. We'll be closing up the thread unless anyone else has any input or needs anything else. If so, just let me know and we can keep this open a bit longer.
Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks