Google Home app shows nest wifi as being offline even though all my APs are online

[abellaj]

Disclaimer: This thread was migrated from our previous version of the Google Nest Community.  You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community. 

Original Poster:Anis Kadri

Home shows nest wifi offline but it's online. I have a long device list (140 devices or so).

When cloud services are disabled it works fine but there is no device list.

[Jeff]

Hi, Anis Kadri.

Sorry for the issues you're having with your networking showing offline. I know that's a frustrating situation and makes managing the network a lot trickier. Let's figure out what's going on and get it fixed for you.

You mentioned that it works correctly when you have cloud services turned off. When you re-enable cloud services, are you performing a full network restart? Go ahead and do a full power restart on your devices once you turn cloud services back on and see if that clears up your issue. At times you need to do the restart for the settings to fully take place.

Let me know if that doesn't work for you and we can look at other possible causes and fixes. Thanks.

[Jeff]

Hey, everyone.

I’m just checking in real quick to see if we needed anything else here or if we were able to resolve the problem. Let me know if there’s anything else I can do here.

Thanks

[Jeff]

Hi, everyone.

As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.

Thanks