Google Home states that WiFi is offline but works fine

[Daktari247]

The Google Home app had showed that my WiFi network was offline. Have been using internet without it for the last couple of days. Every time I try to restart the app and view my internet connection it tells me the WiFi is offline. Would like control of my internet back. Any feedback would be appreciated. 

[CSA]

I’m having the exact same issue and tech support isn’t picking up.  Internet works fine, nest Wi-Fi works fine, but in the google home app it says all 3 hubs are offline.   

[Jeff]

Hey, Daktari247.

Sorry for the confusing situation with Home app and your connection. Let's try resetting your Cloud Services connection to see if that clears things up for you. Here's the process for doing so.

Open the Google Home app.

1. Tap the WiFi icon.

2. Tap Settings.

3. Select Privacy settings.

4. Toggle Nest WiFi cloud services OFF and wait for 30 seconds, then back ON.

Once done, close the Home app and perform a full network restart to ensure that the new settings are in place. To do this, I would recommend doing a power cycle on your network.

1. Disconnect the power adapter and the Ethernet cable from the Nest WiFi router.

2. Disconnect the power adapter from the Nest WiFi points.

3. Disconnect the power adapter from the modem. Allow all devices to stay disconnected from the power for 5 minutes.

4. Connect the power back to the modem only and wait for it to fully back up. All lights should be lit up before moving to the next step.

5. After the modem is back online, connect the Ethernet cable back to Nest WiFi router's WAN port (globe symbol port).

6. Connect the power back to the Nest WiFi router and to the Nest WiFi points. Wait until they're all fully back on.

If you run through these steps and are still seeing the same issue, please let me know and we can look at other steps. I look forwarding to hearing from you.

Thanks.

[Jeff]

Hi, Daktari247.
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
Thanks.

[CSA]

Jeff,

It took me a while, but was able to get it reconnected. Thanks so much!

[Jeff]

Great news, CSA. I'm happy to hear that things are connected and working well for you.

Datkari247, any update on your situation?

[Jeff]

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

[Jeff]

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks