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Ethernet cable not "accepted?

Corinna
Community Member

Hi, i try to set up my google nest router - if i plug in my Ethernet cable it says "An Ethernet cable does not seem to be plugged into the WAN port properly. Please check it and try again" . i reconnected my old modem with the same cable and it works fine! nothing wrong. what  could that be? 

4 REPLIES 4

EdwardT
Community Specialist
Community Specialist

Hi Corinna,

 

Thank you for reaching out. I'm sorry to hear that you're having an issue with setting up your Google Nest WiFi. I'd love to know more about this, and I have a few questions:

  • What is the light status of the Google Nest WiFi router?
  • Is this the first time you're trying to set it up?
  • Have you tried doing a factory reset on the Google Nest router?

Looking forward to your response.

 

Thanks,

Edward

Jeff
Community Specialist
Community Specialist

Hi, Corinna.
I just wanted to jump in real fast to see if you saw Edward's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.
Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks