Google Home w/Google Wifi Issues

[Alethia]

Ever since I reluctantly migrated my Google wifi acct. from the Google wifi app. to the Google home app. It has not been performing well to aid in managing my google wifi user settings. I was basically forced to switch from the Google wifi app. to the Google home app. after google disabled some useful user options in parental controls etc. I'm a busy Wife, mother & business owner with no real time for the madness of these annoying technical issues that are not being resolved by Google.

I contacted the Google support team months ago with my issue and did not get a reply nor was it resolved. I sent another message again recently.

If I could see this coming, I would have opted for another option when I was in the market for a new wifi router. I decided to go with the suggestion of the store associate & try Google wifi....smh.

[Jeff]

Hi, Alethia.

Sorry for the issues you've had with the transition from the WiFi app to the Home app. For many it's been a little bumpy and it's caused some frustration. I can see that it's been a rough experience for you. Can you give me a little more detail into what you're looking to do in Home that you haven't been able to do? I'll be happy to help you get your network running as you want it and make sure you're feeling better about your purchase.

Also, if you have any case IDs from previous interactions with support, feel free to share that with me and I can look into what went wrong there. I look forward to hearing back from you.

Thanks.

[Jeff]

Hey, Alethia.
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.

Thanks.

[Jeff]

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks