Google Mesh Router

[guacdaddy]

I have Google Mesh (NOT Nest) with four nodes and an ARRIS modem (SB6190). Both are 3.5 years old and I get Blast 200Mbps Xfinity Internet. My problem is physical coverage (100-year old 3,000sf house with plaster walls and a detached garage apartment). Would I benefit from connecting a router to my modem, and if so, how do I find one that is compatible with Google Mesh (and what specs should I look for)?

Appreciate any useful suggestions, but telling me to scrap my system and start over is not what I'm looking for at this time.

Thanks.

[olavrb · Accepted solution]

Relevant doc here:

• https://support.google.com/googlenest/answer/7182840?hl=en
• https://support.google.com/googlenest/answer/7183150?hl=en
• https://support.google.com/googlenest/answer/9548099?hl=en
• https://support.google.com/googlenest/answer/6280668?hl=en

You could add more Nest Wifi or Google Wifi pucks, but more is not neccessarily better.

If you choose to add more pucks, I'd buy a Nest Wifi router (more powerfull hardware and faster wifi) as the primary puck. But this requires you to factory reset your network and set it up from scratch. If you use the same network name (SSID) and password, your devices will reconnect by themselves.

• https://support.google.com/googlenest/answer/6246619?hl=en
• https://support.google.com/googlenest/answer/9548301?hl=en

For the best performance, you can also consider to use wired backhaul, which means communication between the pucks travels over ethernet cable.

• https://support.google.com/googlenest/answer/6274262?hl=en
• https://support.google.com/googlenest/answer/7215624?hl=en

[guacdaddy]

Thanks for the response. Will the Nest router work with the older Google pucks?

Not sure I'm up to the task of factory resetting my network from scratch, but I suppose I could Google it or find someone to help me. I'm only semi-tech saavy.

[EdwardT]

Hi folks,

@olavrb, thanks for the help!

@guacdaddy, how's if going with your Google WiFi? Still need our help?

Thanks,

Edward

[guacdaddy]

Waiting on a Google Nest router (only) that I ordered. Will connect it to my modem and use the puck now connected to the modem elsewhere. Will update when it arrives and I have a chance to set it up. Thanks for checking.

[EdwardT]

Hi guacdaddy,

Thanks for the update. Let us know the results when you get your new Nest router.

Thanks,

Edward

[guacdaddy]

Now I’m in a big mess. Got the router and tried setting it up. Tried deleting home app, resetting the router to factory settings, rebooting the modem, all several times. Router can’t connect. Now I can’t even get back to my old system and have no WiFi. Could really use some hand-holding.

[olavrb]

What errors do you get if any?

Have you tried the Google Home app, same Google account, from a different iOS, iPadOs or Android device?

[guacdaddy]

It sees the router and attempts to set it up, but then says it can't connect to the device (router). I was able to reverse gears and re-setup the existing Google mesh with the old puck plugged into the modem instead of the Nest router.

[guacdaddy]

Also, I deleted the Google Home app from my iPhone and reinstalled it from the app store, but got the same results.

[EdwardT]

Hi guacdaddy,

Thanks for the update. Did you reset the network on the Google Home app before setting up the Nest Router? Also, what is its light status?

Thanks,

Edward

[EdwardT]

Hi guacdaddy,

It's me again, I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do.

Thanks,

Edward

[EdwardT]

Hi guacdaddy,

Just checking in to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward

[Itsamesh]

Can't seem to reply to this.

[Itsamesh]

This is guacdaddy. The system forced me to create a new name.

I'm frustrated that I can't make any progress with this community. I really need someone to walk me through the process. The back and forth questions that take days to resolve are too cumbersome. Thanks for continuing to reach out, but I remain unresolved and frustrated.

[Itsamesh]

EdwardT:  This is guacdaddy. The system forced me to create a new name.

I'm frustrated that I can't make any progress with this community. I really need someone to walk me through the process. The back and forth questions that take days to resolve are too cumbersome. Thanks for continuing to reach out, but I remain unresolved and frustrated.

[EdwardT]

Hi guacdaddy,

Thanks for the response. You could fill out this form so we can create a case our team could further investigate about the issue. 

Edward

[EdwardT]

Hi guacdaddy,

We're checking back in. Our team sent you an email — have you had the chance to check it?

Thanks,

Edward

[Jeff]

Hi, guacdaddy.

I just wanted to follow up to see if you saw the link Edward provided and if you had a chance to fill that out. If you have any questions on that, let me know and I can help as well.

Thanks.

[Jeff]

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

[Jeff]

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks