03-04-2022 06:55 AM
I purchased the Nest WiFi router and two points to use as my primary router and boosters for my Verizon service. The Verizon tech set up my router and it works great, but I can't get my points to connect to my network to provide the boost to other areas of my house. Help!
03-04-2022 04:37 PM
It'd be great to get a lot more detail on what you mean when you say you can't get the points to connect. Have you set the points up via the Google Home app? When you go into the Home app and select "Wifi" what do you see under "Wifi devices"? If all your devices are set up, have you run a mesh test? If so what was the result?
03-04-2022 05:37 PM
I have set them up in the app. When I try save connect them to my wifi though, it just doesn't find the devices.
03-04-2022 05:44 PM
I think you might have to factory reset the point...make sure it's close enough to the router when you set it up again to guarantee a strong connection. Once it's connected to the router and you have a mesh you can try moving it around and doing a new mesh test to see if the new location is suitable.
03-04-2022 08:48 PM
I have had exactly the same issue this weekend and
worked it out today - If you connect to the WiFi the AP
generates and press the i beside the name, ensure that
the following is all switched off:
Private Wi-Fi Address
• Limit IP Tracking
I switched it off and they connected to the mesh after
form somebody else and worked perfect for me
03-12-2022 11:22 AM
03-15-2022 02:21 PM
It's me again, I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do.
03-15-2022 02:32 PM
Hey everyone! Thank you all for the advice. I was able to get it working 💖
03-15-2022 04:45 PM
Awesome — glad to hear everything is back and working as intended. Please let us know if you have other questions and concerns. We're here to help.
03-21-2022 12:45 PM
Just checking in to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.