New Google Nest Pro has lost internet connection three times. Each time I had to unplug each device for it to work again. The Pro devices are replacing original Google WiFi mesh that worked like a charm. Are the Pro devices still in beta? One more outage and I am returning them to Google.
Is it only the Google Home app saying they go offline, or do they actually go offline? If the first, that's a known, long standing "cosmetic" issue in the Google Home app. For some it helps to disable IPv6 on Nest Wifi in the Google Home app.
What does the LED light on the pucks say when it happens?
Same thing is happening with my new Nest WiFi Pro network, which I set up yesterday. I have lost internet three times in less than 24 hours. My old Nest WiFi network, which is now factory reset and powered off, was fine and had no reliability issues. When my Nest WiFi Pro network goes down the WiFi part is still up, but all devices can no longer reach the internet. The wired devices can also not connect with the internet. The Google Home app thinks all is okay until you try doing an internet speed test, which fails. Doing a "Reset Network" from the Google Home app doesn't work, it just hangs and says it failed to reset. The lights on all three of my routers is solid white.
No fix that I am aware of yet. It happened twice again this evening within 10 minutes of each other. Every time it happens the solution is to pull the power from the primary router and plug it in again and the network comes back in about a minute. Both times it happened tonight there was nothing special going on with our network, we were just watching a show on Peacock. So there is no obvious trigger.
Give these steps a try:
Let us know how it goes.
Thanks for your suggestions. I got similar advice when I called Google support yesterday, which I reported here: https://www.googlenestcommunity.com/t5/Nest-Wifi/Wifi-Pro-offline-every-day-needs-power-cycle/m-p/27....
Regarding the items above, on my system I have (1), (2), (3), (4) already taken care of, but the problem remained. Yesterday I made the change for (5), and it has now been almost 24 hours and so far my network has not lost connection to the internet. I'll continue to monitor it.
I'm sorry to hear that you're still having an issue with your Google Nest Wifi. We'd like to take a deeper look into this — could you fill out this form and let us know once you're done?
Ubiquiti has an access point know as "UniFi 6 Mesh" looking like a white soda can. It too gets very hot, but it does not stop working because of it. If it's within specs, it should work even if it gets hot.
I don't think there exists info for end users on intended operational temperature span for Nest Wifi Pro. There is no heat readings in the Google Home app either, so how could we verify.
I noticed how hot they become when I am power cycling the device after it loses all connection to the internet. They seem a lot hotter than I expected.
My Google Wifi devices never got warm to the touch, much less so hot that they were uncomfortable to hold in your hand.
For your information, after working with the second 3-pack, I gave up and asked for a refund and returned all the Nest Wifi Pro devices.
I understand why you chose to return the devices. I'm sorry we weren't able to find a resolution for you at this time. If you choose to give them another look down the line, we'll always be happy to help you out with anything you might need.
Thanks for giving me those extra details. I'll speak with my teams and find out if that's a normal situation or if we're seeing some sort of problem there. Let me know if there are any other ways we can help out.
@RZulewski, thanks for the case ID. I checked your interaction with our support team, and I suggest replying to the email they sent you recently. Also, please keep your conversation there to avoid confusion.
This new firmware is said to resolve performance issues, but maybe they've ironed out some other bugs too. No official changelog out yet though. But mentioned in The Verge: