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Google Nest WiFi doesn’t load certain pages (Netflix, Amazon.de,

Bulcsu
Community Member

Hi,

Google nest WiFi can’t connect to some pages/services (always the same few) and already tried a few things:

Disabled / Enabled IPv6

Enabled / Disabled Famui Wifi

Tried to add different DNSs (ISPs, 8.8.8.8, 1.1.1.1)

Nothing worked. Still some pages doesn't load over google nest wifi, like amazon, netflix, social media pages, HBOMax, etc, not on any devices. Yet these pages work on another wifi in the house or cellular of course. My guess, that this is NAT related (how google nest wifi does NAT) and might be some security feature coming from these pages, but not sure. Other WiFi on the same network has no issues.


Any suggestions or could the technical support pick this up?

1 Recommended Answer

olavrb
Platinum Product Expert
Platinum Product Expert

Sounds like you are running double NAT? I'd try to avoid that.

If you don't want or can't set your ISP equipment in bridge mode, it could help to set the LAN IP of the ISP modem/ router as the primary DNS in Nest Wifi.

  • Say the ISP modem/ router network is 192.168.1.1-255, with gateway IP of 192.168.1.1. Then set Nest Wifi custom DNS to 192.168.1.1 and some other public DNS, like 1.1.1.1.

I don't work for Google.

View Recommended Answer in original post

7 REPLIES 7

olavrb
Platinum Product Expert
Platinum Product Expert

Sounds like you are running double NAT? I'd try to avoid that.

If you don't want or can't set your ISP equipment in bridge mode, it could help to set the LAN IP of the ISP modem/ router as the primary DNS in Nest Wifi.

  • Say the ISP modem/ router network is 192.168.1.1-255, with gateway IP of 192.168.1.1. Then set Nest Wifi custom DNS to 192.168.1.1 and some other public DNS, like 1.1.1.1.

I don't work for Google.

Bulcsu
Community Member

Thanks a lot!

AbigailF
Community Specialist
Community Specialist

Hey folks, 

Thanks for lending a hand, @olavrb.
@Bulcsu, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Regards,
Abi

Bulcsu
Community Member

Hi, for me the DNS server change helped. Tried also to put the nest router to bridge setup (fixed up on wan interface, etc), but interestingly couldn’t detect the problem offline mode to change it

AbigailF
Community Specialist
Community Specialist

Hello Bulcsu,

Thanks for the update. To clarify, are you now able to load the websites you were initially having issues with? We'll wait for your update.

Best,
Abi

AbigailF
Community Specialist
Community Specialist

Hey Bulcsu,

We’d like to check in again in case you have any further questions or concerns. Feel free to reply to this thread and we’ll help you out.

Cheers, 
Abi

AbigailF
Community Specialist
Community Specialist

Hi Bulcsu,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,
Abi