Google Nest Wifi Pro point needs to be restarted periodically

[hij2001]

This is more a performance issue than connectivity, but the categories in the drop-down menu are limited.

I have two WiFi Pro units Model: G6ZUC
Software version: 3.73.406133 configured as one router and one point using wireless backhaul. They have generally been working fine except for one issue that occurs periodically.  While I normally see 650-750Mb/s downstream near the router and 3-400Mb/s from the point at the farthest distance in my house, it will occasionally only provide 25-30MB/s downstream at that farthest point. 

There are no activities or exceptions reported in the Google Home app activity screen after this occurs, and trying to reset the point from the Home app doesn't work.  The system status shows both units online with a Great connection,  running the mesh test has no effect, and reports a great connection.  The only way to resolve it is to unplug the point for 30 seconds and then plug it in to restart.  This has been an issue with the earlier Software versions as well.

Has anyone else experienced this issue or is there a solution that can be suggested?  

Thanks and regards,

Howard

[uber_ray]

All 3 of mine updated to 3.73.424613 shortly after 3 AM. I have my main WiFi connected to a smart power outlet that was on a schedule to reboot every other day. I've disabled the reboot schedule so I'll see if this fixes the problem I was having.

[Naddy]

Ok just got the update after going around and switching them on and off. Fingers crossed its all fixed.

[Evan_Poe]

Finally have 3.73.424613 today. I sure hope this resolves the issues. 

[hij2001]

Congrats! Let us know if it solves the problems.  Still waiting for mine… 😢

[uber_ray]

I have not had to restart mine for just over 7 days, which is when they received 3.73.424613. With the previous firmware I was restarting roughly every few days. I am hopeful this resolved the issue with my Blink Sync module stopping recording videos. My Internet speed is still where it is supposed to be, but I never really noticed any problems with it.

[hij2001]

I finally received the 3.73.424613 update on 8/23 and wanted to run it for a while before posting.

I did have to do a software restart on one point within a couple of days, but this was also when my Comcast/Xfinity internet service was having issues.  Since that time, it appears that the performance has remained reasonably stable relative to the incoming internet speed.  I'm encouraged but will reserve judgment until I have at least a month of experience with the new firmware.

Has anyone had a month or more of experience with the new firmware?  If so, how is it performing?

Regards,

Howard

[uber_ray]

I know there are many who have had it longer than me, but it did resolve my issues and current uptime for my WiFi is almost 19 days.

Here's how I can see the uptime and other info:

http://192.168.86.1/api/v1/status

[hij2001]

Ubwr_rat -

Thanks for the status update on your system and the useful router status link. My router’s current uptime is almost 10 days. 

My issue hasn’t been with the router crashing, but with the performance of the point decreasing. Doesn’t look like there is an obvious router status that reflects the point connection quality and performance - mine always shows a great connection in the Google home app even when the performance was low.  

I’ll keep monitoring the performance and uptime and share any key learnings. 

Regards,

Howard

[uber_ray]

Mine wasn't with crashing. The uptime was just to show how long mine has been running without me needing to reboot it. With the previous firmware I would see my Blink cameras would stop recording videos after about 3 days. It wasn't obvious that the problem was with the WiFi until I had a Blink support rep tell me it was. Rebooting the WiFi resolved the problem so I was needing to do that every few days. Hopefully this firmware resolves the issues you were seeing.