Google Nest Wifi Router - Factory Reset produces solid white light, not slow flashing

[Bericho]

I just factory reset my google mesh router..

It showing no issue at first.. but after it done booted up.. the light stay in solid white.. not slow flashing...

Can some one help me..

Thanks,

Bericho

[olavrb]

Is the puck still managable from the Google Home app? If yes, the easiest is to factory reset it from there.

If no: Did yo do _exactly_ as described in this guide?

• https://support.google.com/googlenest/answer/6246619?hl=en

If yes, your device might be damaged and must be replaced. If you are within warranty, try where you bought it from. Else try to contact Google support.

• https://support.google.com/googlenest/gethelp?hl=en

Related threads:

• https://www.googlenestcommunity.com/t5/Nest-Wifi/Google-Mesh-Router-will-not-complete-reset-AC-1200-...

[Dan_A]

Hi folks,

@olavrb, thanks for the help.

@Bericho, I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?

Keep me posted.

Thanks,

Dan

[Jeff]

Hey Bericho,

I just wanted to follow up once more to see if you were still needing some help here. If so, just let us know.

Thanks,
Jeff

[Jeff]

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Jeff