Google WiFi Mesh setup

[tchowdhury]

I have purchase google nest mesh router 2-pack and set them up wirelessly. It showed great connection at first but then it showed weak connection. I changed them around, moved places and same thing happening repeatedly. At first it shows great coonection and then it shows weak connection. For a 2000sft two storied house this mesh network should have been an overkill but it’s now causing me trouble and I’m about to throw it in the trash. I have been using the same internet for several years and never had any trouble. I would appreciate if anyone can give me a wireless solution so that I can keep this router and not throw it out. 

[OddlyLemming]

I'm having a similar situation to you, I think, where my Access Point (located in the middle of the house) loses connection to the main Base Station (located at the back of the house) on a regular basis.  Nothing about the physical layout of the house or contents (location of Google Nest WiFi devices, other electrical devices, etc.) changes throughout the day, but even so I find that I have to disconnect the Access Point from the power for about 20 seconds and then plug it back in before the mesh network is restored to full strength and coverage.

This issue has been going on for some time now, I'm assuming that it's because of a recent(ish) software update that's gone and borked device connectivity over time.

[Robert1480]

Can you return it? Your issue is common - see this thread:

https://www.googlenestcommunity.com/t5/Nest-Wifi/Nest-wifi-randomly-going-offline/td-p/8199

[Jeff]

Hi, tchowdhury.

Sorry for the inconsistencies you're seeing in your connections. I imagine that's been frustrating. Let's take a look at things.

With your setup, how close is your point to your router? Sometimes when a router and a point are too near one another, they can cause a bit of interference or your devices can swap between the two. If you're working with a smaller space in your home, try spacing the point out a bit more from the main router to see how that impacts things. Let me know if that causes any changes for you.

Thanks.

[Jeff]

Hi, tchowdhury.
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
Thanks.

[tchowdhury]

Hi Jeff, 

thanks for your feedback. It helps. Every time I changed their location and setup new mesh connection it gives me great connection. Temporarily the bandwidth problem is gone. Which tells me I have good enough internet connection for my usage. However after a couple of days my mesh connection is weak and the bandwidth problem is back. This is very frustrating and I don’t know anything else  I could do. I’m using two routers in my 1900 sft house with blazing fast internet connection. Please help this is very frustrating!

[Jeff]

Hi, tchowdhury.

Sorry for the late response here. I wanted to check in to see if your bandwidth speeds are still fluctuating up and down and to see if there were any changes in frequency or the situation at all. We've been seeing some similar problems with other customers, but I'm not sure if it's the same issue or something unique we're looking at with your situation. Let me know if anything has changed at all and we can pick this back up.

Thanks.

[tchowdhury]

It has not changed a bit. What else can I do?

[Jeff]

Thanks for the input on that, OddlyLemming. It definitely sounds like a similar issue, if not the same one. It's definitely not a convenient workaround to have to be resetting the network regularly.

I'll consult with an internal team and see what help I can find on this. I'll update the thread when I have more.

Thanks.

[Jeff]

Hey, everyone.
As an update for you all, I wanted to let you know that we have a firmware update coming out now. Some people may have already received the update, but most will see it coming still. Everyone will have it before the end of April. If you receive that update and don't see an improvement in your issues here, please let me know and we can keep looking into things.
Thanks.

[Jeff]

Hey, everyone.
Just to give a bit more info, the update version for both Google WiFi and Nest WiFi will be 14150.43.80. If you are seeing a different version number when you check in Google Home, you have yet to receive the updated firmware. Let me know if you have any questions about that.
Thanks.

[Jeff]

Hey, tchowdhury.

I haven't heard from you for a while, so I wanted to follow up to see if you were still looking for some input on this. Hopefully you've received the firmware update and have seen some improvement. If you're still looking for help on this, just let me know.

Thanks.

[Jeff]

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

[OddlyLemming]

Hey there Jeff,

Just a quick note to the effect that the latest software/firmare update seems to have fixed MOST of the issues with the access point slowly losing connection to the base router.  It's still happening, but some 4 to 5 times slower than before.  Had to reset the connection between the two devices on Sunday, keeping tabs on how long it takes before the connection drops off the perch again.

[Jeff]

Hi, OddlyLemming.

Thanks for the update. I'm sorry to hear it's still seeing some issues with the disconnects. That's definitely not what I would consider resolved. Right now we have teams monitoring the firmware release, so I'll let them know what's going on in your situation and add that to the reports. I'll update when I have more to share.

Thanks.

[DavidLocke83]

I have a Google Wifi Model GJ2CQ hooked up to 1 GB fiberoptic internet through Cincinnati Bell (altafiber) that when, which is connected  to the fiberoptic cable.  If a PC is directly plugged into this modem it meets or exceeds the bandwidth aforementioned.  Current Software version is 14150.43.81 for this main modem/router.  It is located on the 2nd floor Master Bedroom, which is about 10-15 feet away from 2 offices (my wife and I both work from home). 

We have a Google Wifi Router, also model number GJ2CQ that is also on software version 14150.43.81 that is connected via mesh.  This router is located on the 1st floor in a dining room which is approximately 30-35 ft (if you would draw a straight line from the point on the first floor to the point on the 2nd floor. 

I moved here and had the internet setup mid-April 2022.  Originally, the mesh point was on the floor next to the fireplace in the living room.  However, I installed my 2 Arlo cams outside,   It has been okay, but not great (speeds from 70-250Mbps).  However after I moved the mesh to be closer to the cameras, the downstairs works fine, but the upstairs is getting 1-10 Mbps and frequent loss of connectivity. 

Below is map of my devices (excluding 2 cellphones) that are connected to the network.  Oops I forgot there is a Amazon Fire Stick connected right next to the router.

1st Floor

2nd Floor

[OddlyLemming]

Hey there Jeff,

If Tchowdhury's issue is anything like mine (and the symptoms they've described is identical to mine) then the problem lies in the Access Point's connection to the Router being ... lost ... over a period of time.  Nothing in the physical environment between the AP and the Router changes and, in my case at least, there's nothing but a couple of plasterboard (same thing as drywall?) walls between the two devices.

I use the Google Home app to check the connection between the two devices on a near daily basis and, if the connection is anything less than 'Great Connection' on the access point then I turn the power off to the AP for about 20 seconds or so and then turn it back on.  After that the link between the two is good for about 2-4 days or so, whereupon I have to rinse and repeat the reset process.