Unable to configure WiFi on my new Google Nest 2nd Gen

[himanshu_1980]

I bought a new Google Nest 2nd Gen. I live in Company provided accomodations in Denmark. Here I have Enterprise WiFi at my official home ( company provided).

Now I am not able to configure Google Home using my company wifi at Home accomodations. I live in Aalborg. And working in Aalborg University. So I live in university campus and has university wifi only.

[EdwardT]

Hi himanshu_1980,

Thanks for reaching out. I'm sorry to hear that you're having an issue with setting up your Google Wifi. I'd love to know more about this and I have a few questions:

• What message are you getting when you try to set up your Google Wifi?
• What's the light status of your Google Wifi?

Looking forward to your response.

Thanks,

Edward

[EdwardT]

Hi himanshu_1980,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

Thanks,

Edward

[Jeff]

Hey everyone,

It looks like we've slowed down here. We'll be closing up the thread in the next day unless anyone else has any input or needs anything else. If so, just let me know and we can keep this open a bit longer.

Thanks,
Jeff

[himanshu_1980]

I am living in a corporate Wi-Fi network.

But when I am trying to connect my google home nest 2 to corporate Wi-Fi at my home. it doesn't connect.

That's simple problem i have. 

[himanshu_1980]

The message i got as nothing because, I am not even able to connect to any Wi-Fi at my home, i.e. corporate Wi-Fi or my Mobile Hotspot Wi-Fi.

However, when i brought this Google home mini to my friends home to test, then it got connected to the friends home Wi-Fi.

So now the problem is only about getting connected to the Personal Mobile Hotspot or Corporates (ENTERPRISE) Wi-Fi only.

Thanks

[Azarco]

Hey himanshu_1980,
 

We're sorry for the trouble this may have caused you. Corporate or Business networks often have captive portals for sign-in or have WPA2 Enterprise security settings that aren't supported by Google Nest and Home devices. You might need to coordinate with your IT personnel to adjust some settings on your network. 

On the other hand, try these steps in setting up your Google Nest Mini using a mobile hotspot:

(You would need 2 mobile devices: 1st is for the Google Home app and 2nd will act as a Wi-Fi network using mobile hotspot)

1. Turn on the mobile hotspot of your 2nd mobile device.
2. Reset your Google Home Hub to its default settings.
3. Make sure your 1st device is connected to the mobile hotspot of your 2nd mobile device.
4. Re-run the setup on your Google Home app and choose your mobile hotspot as the network to set it up.

Let us know how it goes.

Best,

Alex

[Princesss]

Hi himanshu_1980,

We just want to check if you have seen our response on the previous post? Let us know if you have additional questions, otherwise we'll be locking the thread.

Best,

Princess

[Princesss]

Hi himanshu_1980,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.

Best,

Princess