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Google WiFi Point Not Connecting

Hufif
Community Member

I already have a google Wi-Fi network set up. Was trying to add a couple additional google Wi-Fi points to the network. It should be the easiest installation but when I power up my new puck and then try to connect to the puck, the app times out and says it cannot conduct. I’ve tried it standalone. I’ve plugged an Ethernet cable into it from the primary puck. Even when I directly connect it to the modem and try to create a new network it won’t connect. I’m at a loss. 

6 REPLIES 6

David_K
Platinum Product Expert
Platinum Product Expert

I see you selected iOS. Here's some things to check:

Troubleshoot setup with iOS - Google Nest Help

Hufif
Community Member

Thank you all for the notes. Turns out the issue was in the Google Home App.  Under Settings > Google Home App the Local Network was off and needed to be turned on. After that it worked like a dream. 

AbigailF
Community Specialist
Community Specialist

Hey folks, 

Thanks for lending a hand, @David_K and @Dianahemes.
@Hufif, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Abi

AbigailF
Community Specialist
Community Specialist

Hey everyone,

Checking back in should you still have some questions here. Let us know by replying to this thread. 

Best, 
Abi

AbigailF
Community Specialist
Community Specialist

Hello there,

I'm just checking in to see if you still need assistance with this. Let us know if you have additional questions ― we'd love to help.

Regards,
Abi

AbigailF
Community Specialist
Community Specialist

Hi folks,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Cheers, 
Abi