A new one on me.
On Sunday, we suddenly lost internet connection via wifi. When I checked, the internet was up (one PC is hardwired to the modem). All devices showed that they were connected to wifi. Therefore the only possibility was that the main unit was, somehow, not talking to the modem.
While I sat there, trying to figure it out (Home app is useless due to my other issue) the point, suddenly went Red, then green and everything was back online.
Has anyone else seen this?
Red is bad, it means the point has a fault. If it stays red you have to factory reset it. Are you sure it went green though? Green's not supposed to be a colour option for the Nest wifi point LEDs:
Once setup and working, the router's LED should be solid white, with the points there should be no lights at all unless you're interacting with it (e.g. talking to it or changing volume etc).
Same old, same old. App is useless but units are working. No idea how I can update firmware, etc. but I will just keep going. Support has never come back to me after telling, me for the third, time to reset everything. If it didn't fix it then, why will it fix it now? I have come to the conclusion that they have no idea what is causing my issue.
Thanks for the response. I saw the case that you provided and the troubleshooting steps that you tried. To isolate the issue further, could you share the OS version of your tablet and the version of the Google Home app? Also, have you checked the Google Home app on a different device to check if the Google Wi-Fi is also appearing as offline?