Sorry for the trouble you've had getting your Google WiFi set up. I know it can be frustrating to have to deal with that. Let's see what we can do and get your issue fixed.
I have a few questions that might help us narrow down the problem.
If you could let me know a little more about the setup process or where things are failing, I'm sure we can figure it out. I look forward to hearing back from you. Thanks.
Hello, thanks Jeff. I was able to verify a proper internet connection to the modem. I do not get any errors from the Home app during the setup process. I am not able to complete the setup process. It says: “Checking Internet Connection This won’t take long”. Then it says: ”Connection issue. The modem isn’t giving your WiFi point an internet connection…” and invites me to restart the network.
Thanks for any advice,
Thanks for checking and getting back to me. I have some steps for you to try real quick.
First, close the Home app and do a full network restart to re-establish connections.
Once done, open the app and try setting up your Nest WiFi router again in the Home app.
Note: If you have other devices wired on the modem aside from your Nest WiFi router, I suggest to disconnect them for the meantime so they won't interfere with your Nest WiFi router during the setup.
If things are still not working from this point, please let me know. We may need to look into a possible hardware issue if things persist.