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Google WiFi re-set up issue? Not able to find new device.

VAer
Community Member

Let me try to explain as clearly as possible: A few years ago, I bought three Google WiFi devices and set up them in my own home, let us call the setup network as MyHomeGoogleWiFi. I have been using the network for years.

A few days ago, during snow storm, my cable line is down due to falling tree. I was trying to connect to my neighbor's WiFi for a few days, but his cable modem is located far from my house and signal is weak. Therefore, I brought my Google WiFi devices to his home and he set up my Google WiFi devices to his cable modem, let us call the setup network as NeighborHomeGoogleWiFi. One of Google WiFi device was put in his kitchen, which is close to my house, and the signal is fine for me.

Now my cable line has been repaired, and I brought back my Google WiFi devices, I am trying to set up again (using google Home app, formerly Google WiFi app), but could not find the device. After showing "Looking for device", then show "What are you setting up", I choose WiFi then Google Wifi, then it goes back to "Looking for device". It just does not go to the step of scanning bottom QR code.

However, when I go to nearby WiFi network, I can still find the network NeighborHomeGoogleWiFi, although right now Google WiFi device is connected to my cable modem, not my neighbor's cable modem. How can NeighborHomeGoogleWiFi still be associated with these devices?

How can I get the ownership back? I did not know how he set up.

Thanks.

4 REPLIES 4

Jeff
Community Specialist
Community Specialist

Hey, VAer.
Sorry for the late response here, but I wanted to check in to see if you were still having this issue and to see if you have done any troubleshooting so far. If you still need help, let me know and I'll be happy to work on this with you.
Thanks.

Jeff
Community Specialist
Community Specialist

Hi, VAer.
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks