After moving houses, I have factory reset (hold the button and wait for blinking blue light) each of my Google WiFi points. When attempting to set up the first point connected to my router, I follow the prompts , connect to the specific wifi point network, Scan the QR code, entering a wifi name and password, and the prompts proceed to tell me I have no internet connection and the setup stops advancing.
I have confirmed the cable connected to the wifi point provided internet to a laptop when connected, so the cable and modem connections are good.
What am I missing? What steps need to be taken? I have power. I have internet. I followed the prompts.
Thanks for reaching out. I'm sorry to hear that you're having an issue with setting up your Google Wifi. I'd love to know more about this. To isolate the issue, could you check if you could access the internet when your phone is connected to your Google Wifi's temporary setup network?
Looking forward to your response.
I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.