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Google Wifi Point

Gregwaar84
Community Member

After moving houses, I have factory reset (hold the button and wait for blinking blue light) each of my Google WiFi points. When attempting to set up the first point connected to my router, I follow the prompts , connect to the specific wifi point network, Scan the QR code,  entering a wifi name and password, and the prompts proceed to tell me I have no internet connection and the setup stops advancing.

I have confirmed the cable connected to the wifi point provided internet to a laptop when connected, so the cable and modem connections are good. 

What am I missing?  What steps need to be taken?  I have power.  I have internet.  I followed the prompts. 

please help. 

 

 

5 REPLIES 5

EdwardT
Community Specialist
Community Specialist

Hi Gregwaar84,

 

Thanks for reaching out. I'm sorry to hear that you're having an issue with setting up your Google Wifi. I'd love to know more about this. To isolate the issue, could you check if you could access the internet when your phone is connected to your Google Wifi's temporary setup network?

 

Looking forward to your response.

 

Thanks,

Edward

Gregwaar84
Community Member

Issue was with the VPN on my phone. Once that was disabled, everything worked as expected. 

EdwardT
Community Specialist
Community Specialist

Hi Gregwaar84,

 

Thanks for the update. I'm glad to know that you were able to get it working. Please observe it for now and let us know if you have questions.

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi Gregwaar84,

 

I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi Gregwaar84,

 

Just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

 

Thanks,

Edward