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Google Wifi crashes when connected to unmanaged ethernet switch

alexgough2035
Community Member

My Google Wi-Fi network has been working fine for a couple of years but this morning it crashed. I did the usual power cycles/restarts and it would work for 1-2 minutes before crashing again. 


After lots of troubleshooting (including factory reset of the entire network), I've isolated the issue to the router being connected to an unmanaged ethernet switch. When disconnected from the ethernet switch, the wi-fi network works great. However, when I connect the router to the switch after about a minute the whole wi-fi network crashes – no devices can connect; however, the router still displays it's light blue/teal status light.

I've tried with multiple ethernet cables and multiple ethernet switches. The confusing part is that nothing in my setup has changed, it just stopped working out of nowhere. I am wondering if maybe a firmware update happened overnight that broke this. I've heard this is an issue for others, but can't wrap my mind around why it stopped working out of nowhere. Are there any known fixes or workarounds? For now I'm stuck with wi-fi only and no wired access, but that's less than ideal for a product that's not really that out-of-date. 

1 REPLY 1

Jeremyg
Community Specialist
Community Specialist

Hi @alexgough2035!

 

Thanks for reaching out to the community. I am sorry to hear that your Google Wifi crashes when connected to an unmanaged ethernet switch, but no need to worry; help is here. We appreciate all of your previous troubleshooting efforts. To provide you with a more effective resolution, I need to know a few details about your Nest Wi-Fi.

  • Can any clients or devices connect wirelessly?
  • Does the Nest app or Google Home app show any error codes or messages?
  • When did the issue first occur?
  • Are all devices affected?
  • Do you use a modem and router combo?
  • How far is your device from the primary point?
  • Do you see a blinking LED light? If so, is it red or green?
  • How far are the Wi-Fi points from each other?

I'll be waiting for your response; any additional details you can provide will be helpful.

 

Best regards,

Jeremy.