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Google Wifi interfering with phone calls?

aspeckt
Community Member

For some reason, when I'm in my home, calls have been acting strange.  I'm able to talk and people on the other end can hear me; however, I'm only able to hear them every ten to thirty seconds. When the sound cuts out, they can still hear me talking, yet I have to wait about ten to thirty seconds to hear them again.  Same thing happens if I have wifi calling enabled or not.  I've visited both VZW and Apple.  Apple scanned my phone and said everything is working fine.  VZW said 5G in some areas has been causing issues, and also said my phone is WAI after running tests.  This issue only happens inside my home. I can make calls over 5G outside (not in the vicinity of my home) and hear people just fine. This didn't happen with my old phone (iPhone 10). What's happening, is there some sort of interference with the Google mesh wifi?  Do I need to provision some sort of different access for my new phone?  

Phone: iPhone 12 ProMax (latest iOS)
Carrier: VZW (latest firmware/software)
Wifi: Google mesh wifi

5 REPLIES 5

aspeckt
Community Member

Anyone?

Jeff
Community Specialist
Community Specialist

Hey, aspeckt.
Sorry for the late response here, but I wanted to check in to see if you were still having this issue and to see if you have done any troubleshooting so far. If you still need help, let me know and I'll be happy to work on this with you.
Thanks.

Jeff
Community Specialist
Community Specialist

Hi, aspeckt.
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks