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Google Wifi not migrating my home network to Google Home

Dzim
Community Member

I have a Google WiFi mesh network in my home. I have always managed it though the Google WiFi app.  Some time ago, I was notified by Google that Google WiFi would be replaced by Google Home.  I have installed Google Home and when I went to Google WiFi it told me to "migrate" my  network to Google Home.  I did that.

My network does not appear in Google Home.  My Google WiFi app says it is in "view only" mode, so I can't manage any of the WiFi points or router through that app, and since the only device that is showing up in Google Home is my Google Speaker, I cannot manage my WiFi network at all.  

Please help or advise.  The only help I find online is to "add device" or "add service" in Google Home, but there is no such link or button available to me in that app.

 

1 ACCEPTED SOLUTION

olavrb
Gold Product Expert
Gold Product Expert

Make sure you're logged in with the same Google account in the Google Home app as in the Google Wifi app, then follow this guide:

If that does not work, I'd do a factory reset of all the pucks (https://support.google.com/googlenest/answer/6246619?hl=en) and set it up from scrath in the Google Home app (https://support.google.com/googlenest/answer/9548301?hl=en). If you make sure to use the same name (SSID) and password on your network, all devices will reconnect by themselves.


I don't work for Google. I'm here to help and learn more.

View solution in original post

4 REPLIES 4

olavrb
Gold Product Expert
Gold Product Expert

Make sure you're logged in with the same Google account in the Google Home app as in the Google Wifi app, then follow this guide:

If that does not work, I'd do a factory reset of all the pucks (https://support.google.com/googlenest/answer/6246619?hl=en) and set it up from scrath in the Google Home app (https://support.google.com/googlenest/answer/9548301?hl=en). If you make sure to use the same name (SSID) and password on your network, all devices will reconnect by themselves.


I don't work for Google. I'm here to help and learn more.

Jeff
Community Specialist
Community Specialist

Hi, Dzim.
I just wanted to jump in real fast to see if you saw olavrb's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.
Thanks.

Jeff
Community Specialist
Community Specialist

Hi, Dzim.
Just one quick final check in here. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks