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Google assistant on nest wifi won’t play Spotify through Sonos soundbar

GPR16
Community Member

Hi all,

I currently have the google nest wifi and my sonos beam soundbar in the living room. Since both have google assistant features I have decided to mute the microphone of my soundbar and use the voice command through the nest wifi instead.

However when I ask google assistant to play music on Spotify (whereby the default speaker is the soundbar) it comes up with the following message

“Sorry it looks like the account of this media service provider doesn’t match to play from the media service provider. Please set up the same account on the google assistant and the device”

Im 99% sure I have done everything correctly but seem to get the same issue. Anyone experienced this before?

3 REPLIES 3

Jeff
Community Specialist
Community Specialist

Hey, GPR16.

Sorry about the struggles you're having with the music playback. I imagine that's frustrating to try and sort out. Let's see what we can figure out here.

  • Are you using WiFi out bluetooth connection for the soundbar?
  • Do you have the soundbar added to any speaker groups, or is it being used on its own?
  • If you add the soundbar to a group, does it behave the same way with the Assistant?
  • Do you have a default music provider set up in the Home app that is different than Spotify?

I'm sure we can figure this out. I look forward to hearing back from you.

Thanks.

Jeff
Community Specialist
Community Specialist

Hi, GPR16.
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,

- Jeff