Google nest Wi-Fi keeps disconnecting and reconnecting.

[abellaj]

Disclaimer: This thread was migrated from our previous version of the Google Nest Community.  You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community. 

Original Poster: Teyana Bobbitt

My Google nest has never had an issue until recently. Last week on Wednesday the Wi-Fi started going in and out. The internet remained working but the Wi-Fi would go in and out. I called Spectrum they said something was wrong with the modem and yesterday they said they fixed it. They are now claiming that it is Google that is the issue. Spectrum said that I'm probably on a channel that a lot of people are on and that's the issue. I spoke to someone from Google yesterday and they troubleshooted the issue. The internet has still been calling on and off and I don't know what to do. I have already unplugged the modem and the router and then plug the modem waiting for the internet to work and plugged in the router. I have reset the priorities and my modem is a modem alone. I need help.

[alexloo11]

I believe with the nest wifi they do automatic firmware updates and everyone is on 13739.57.27. After doing copious amounts of searching, it seems this firmware version was the start of all the problems.

[BStock]

Yeah I guess when I said congestion I meant for the air space. Having access points too close together can cause issues in other systems. I'm wondering if the issue is not that there are too few points but rather too many for the space and they are causing interference for each other.

[alexloo11]

I found this thread talking about the issue we are all facing in here. It seems like it's a known issue, see user youngbamboo's post on the issue of SAE. If we could only merge this long thread into this one and then maybe google engineers will expedite a fix. https://www.googlenestcommunity.com/t5/Nest-Wifi/Google-Wifi-firmware-137############-frequently-dis...

[ladube]

I am having the same issues with my nest dropping internet and resetting constantly. This started only a couple weeks ago. Nothing in my house has changed, and everything else works just fine. My google mini's stay connected (for the most part) but not the nest hub. I, too, have tried all possible avenues to resolve this issue.

[Katie3]

Having the same issues everyone is reporting in this thread. I thought I was upgrading when buying a Google Nest WiFi + Point, yet now my WiFi performance is WORSE than my 8 year old TP-Link router.

It's crazy how so many people have complained yet there is no solution. If a Google support specialist tells me to try rebooting my network once more as a "solution" I am going to lose it!

[zreardon]

I feel like we are posting to a lost thread... Wait how did everyone else find this.

Oh yeah 10,​000,​000,​000,​000,​000,​000,​000,​000,​000,​000,​000,​000,​000,​000,​000,​000,​000,​000,​000,​000,​000,​000,​000,​000,​000,​000,​000,​000,​000,​000,​000,​000,​000

Which stands for Google.  You purchased Nest now let us know how we can help and we will all fix it I promise.  I already replaced you with another better product and it supports WiFi 6 but please fix this investment regardless

[ladube]

I have also noticed that just before my Nest disconnects, it sounds like a mini submachine gun or a very rapid ticking sound.

[Jubiz]

I'm currently struggling with these issues as well. At this point I'm considering just buying another router and never touching a Nest product again.

I'm very disappointed an issue as fundamental as this haven't been resolved in months. 

[kwhite]

Encountering the same issue, it's super frustrating and nothing seems to work! This is absolutely unacceptable. 

[zreardon]

I removed all the extenders and have 9 devices on it now. We are talking about the SINGLE Nest puck (Model H2D) in factory reset default mode and it resets every 120 seconds. Basically worthless at this point

[jtollet]

Does it work if you use an ethernet wire connected to the puck ?

[guilhermesalema]

In my case, no.

[zreardon]

I got off a lengthy chat with Nest WiFi Support.

They confirmed that if you do not switch your ISP router into bridge mode (transparent mode) and configure Nest as your ISP router it will no longer work and continue to reboot.  In my case that means putting my PPPoE username and password into Nest WiFi and then having to purchase a separate switch since it only has a single port.  You cannot use the ones on the ISP router anymore since it's in bridge mode.

Not ideal and it sounds like whatever happened just made them lose the Plug and Play community as now you have to be pretty well versed in what you're doing or your Internet will go down and be unusable once again.

I wish I had better news

[jtollet]

In my case, my box is configured in bridge mode and I keep having issues ....

[guilhermesalema]

Last time I talked with Google support (1 year ago) they said the same to me, I put my ISP router in bridge mode but nothing changed, I am still been disconnected.

[zreardon]

Oh great... Thanks JTollet for the update.

I do love the nest Wi-Fi mesh and it worked great for a long time. This issue has been going on so long I had to move on and changed over to the dark side?!

NetGear Orbi Mesh supports WiFi 6 and you can just plug it in the back of your internet router and I never have an issue with it. Pricey though as was Nest and it was stable. Sad situation but I'm happy again with the Orbi system but want Nest FIXED please!!!

[K_tabs]

I've moved on as well...went with a Netgear Nighthawk and haven't had one problem since

[zreardon]

I'm going to reach out to David Muir and see if he can get us a quick blurb about the wide spread unprecedented Nest WiFi issues going on around the Globe 😉 lol

[guilhermesalema]

Don't forget to tell him that now Google is start selling this trash system in Brazil, even if it does not work properly.

[Sludgeporpoise]

Same issues here. My internet connection drops 1-2 times per day on average. Sometimes more often. At first I assumed it was my ISP because... google makes good products, right? Maybe not when it comes to Nest Wifi.

My ISP has been out a few times and found nothing wrong. They did swap out the modem and some cabling just to be sure, but it makes no difference. I still have internet disconnections every day. A quick power cycle of the Nest router brings the internet back but it is a major pain and has caused video call/meeting/gaming interruptions.

Is there a number I can call to get tech support from google that won't be a complete waste of my time? Are they willing to accept a return of the router and access points if they don't have a solution? I wish I would have bought these items at Costco so I could just return them and let Google eat the cost. Does anyone have any ideas? 

[deidraitken]

There's a lawsuit! Go figure. The lawsuit is regarding a SONOS patent for wifi connectivity and four others that Google has allegedly been using. Which would make sense that no one from Google is responding to this lengthy thread.

Ironically, Google sent me to this thread from the contact form in which the last comment (as of right now) was about the lawsuit and about the firmware going back to their old system sometime after the preliminary ruling in August of 2021 (they're a bit more "technical" in their comment). I did my own...Googling... and found this article from Nov 5, 2021 with more legal info about the lawsuit.

Sounds like Google might be frantically rebuilding their system while crunching the numbers for the potential losses of millions in royalty payouts to compare their options. Which leaves all of us poor suckers with buggy, unstable, unpredictable, intermittent, and outright irritating internet connections until the US court system settles this. ... while most of us are still working from home and 90% of Canada's schools have cancelled in-person classes and are going back to virtual.

Excellent start to 2022.

[guilhermesalema]

I'm shocked @deidraitken it is true! Here a important quote from your document:

Chief administrative law judge (ALJ) Charles Bullock of the U.S. International Trade Commission (ITC) issued the preliminary ruling. While Sonos has stated it believes Google has violated over 100 of the company’s patents, it chose to focus its legal battle on five patents. The five patents are related to synchronizing audio, adjusting volume, and WiFi connectivity.

[islandfamily]

I last checked this thread in December when I was returning the google system to Costco for replacement.  The new system automatically updated to the new firmware (which you can't control) and is disconnecting just like the old system.   Has anyone had luck with the bridge mode in their ISP?  I see it hasn't worked for some of you.  Before I waste my time again I'd be curious to know.  So frustrating as you all are .... I guess I'll wait a bit and see what is going to happen with a fix from google then return the system if all else fails.   I was so happy with these little things after having similar issues with an orbi system 2 years ago.     Oh well

[deidraitken]

Interesting to hear the same issues. I was on a chat last night with Google support and the person was great, however, Google limits their customer service folks from escalating the issue until you go through all the steps they have to try and solve the issue first. I got up to the factory reset because after nearly two hours of testing my connection and our set up, I didn’t have time. But if everyone who is still having these issues contacts them and unfortunately, goes through the steps and it escalates, they might start to notice…

I had asked to have someone from Google respond to the thread but unfortunately that’s a different department and not possible. Will comment after the factory reset and a 24hr wait period, then contact them again to see what’s going on. 

[jtollet]

I am also in contact with Google support but I suspect they can't do much...

Hopefully they'll realize they are going nowhere with current state of things ...

[zreardon]

I have a possible fix. Factory reset all devices then put one of the satellite devices where the primary router was. (Switch them around) I did this and it has not bounced in 24 hours so far.

None of this makes sense believe me

[islandfamily]

I'm curious why they haven't pulled the product and stopped selling it.  I know we are all very busy and don't have hours and days of time to bird dog this issue.  Why is this issue not on the news and why haven't they issued a recall.  This was a very expensive system that worked great for over a year but if they have legal patent issues they need to publicly make a statement to consumers and address this rather than kicking it down the road and forcing their tech support to run us all up a flagpole only to fail.  Whew ...

[Jhonathan03]

Add me to the countless people also having this issue. I'm glad I found this post because I've been troubleshooting this **bleep** thing for months now and am having the same identical issues you all are having. At this point I'm about to chuck this whole system in the trash. Too bad because I really loved the Google assistant being through the whole house and I could sync my music through the house. What a bummer after I spent so much money and time getting this system set up as I wanted it. I wish I had bought at Costco as well 

[Bear254]

Whatever problem I had has been solved. I’ll try to explain as briefly as possible.

A few weeks ago, our area had an “event” that caused internet disruption, according to our ISP, Spectrum. Many devices on our network disconnected and did not reconnect. Attempts to reconnect failed because those devices could not detect the network. Other devices connected without problem. After modem and router were restarted and all devices were reset to factory settings, devices would find and connect for a few minutes, but then disconnect and fail to detect the network again.

I called support for all devices, including Nest, having trouble detecting the network and concluded it was an ISP issue. 

ISP came out, determined polarity in modem was causing problems. Ran tests on modem and it was faulty. Replaced modem. Problem still occurred. ISP determined the router was also giving faulty signals, replaced with Wi-Fi 6 router. We maintained all wi-if settings and all devices connected and have stayed connected. 

Hope this helps.

[islandfamily]

just noticed that Sonos won their patent fight against Google and it's all over the news.... no mention of wifi, just sound control features for music.   So they obviously will be updating the firmware to make the system come into compliance.  I wonder what else will happen when they do this.... wait and see I guess. 

[guilhermesalema]

From New York Times Newspaper Here : Sonos sued Google over only five patents, but said it believed Google had violated roughly 100

[andy617]

let not get off topic guys, 
I too had problems with google Wifi dropping connections over the pass couple of weeks, I had the system running smoothly with just 2 router, 1 in the basement and 1 on the second floor (mesh connect was great on the second floor. However 2 week ago I started to have issue where my 2nd floor wifi point started having weak signal and d/c every so often. I thought it was a bad wifi point, so I went to best buy and bought another 2 pack installed an additional one in the 1st floor and replacing the second floor. The issue did not resolved it self my connection on the second floor still show weak signal even though I added an additional wifi point on the 1st floor... This is getting very frustration to do presentation with a bunch or coworkers and having your internet cut out! It's ridiculous!
Google Nest TEAM - please identify the issue and fix it! this is what we get from you as a Christmas present?

[MicahMac]

I was curious if anybody has tried to see if turning off / disabling the guest network makes any difference?

[WCRizzo]

Just tried this, will report back in a few days

[MicahMac]

I'll try it today too

[MicahMac]

No luck.  Still having the same problem with the Guest network turned off

[guilhermesalema]

Only a software rebuild can solve the internet drops and speed caps. Let's bring this problem on other social medias! It's abusive the way google is facing this!

[WCRizzo]

Knock on wood but I've been good since turning off the guest network. I was having major problems with the nest cams too. After reconnecting them and restarting the network via Home, I haven't had a disconnect so far. Still holding my breath but so far so good. No diff with my Pi-Hole on/off.

Just turned my guest network back on, let's see if it comes back

[WCRizzo]

so I turned the guest network back on, set the DNS to my Pi-Hole server and still no drops since I restarted the network via the Google Home app. Both routers are on version 13729.57.27. I was experiencing random drops for about 3 weeks prior, when I first installed the Nest routers. After restarting last week, no drops. Not sure that's going to help anyone but just logging my experience. 

For the record, I was experiencing drops with/without Pi-Hole, so that's probably irrelevant

[WCRizzo]

Random drops for me too. I have to toggle the wifi on/off from my phone/device to get it back. Seems like an issue specific to the router. Disappointing because I bought two Nest Wifi routers due to my OnHub routers going EOL - no issues with those.