Google wifi - 3 to setup

[Hanio]

Hi

i bought the triple set of google wifi yesterday and it took forever for me to figure out how to make it work. I was adding my last set and for some reason it wouldn’t recognise the last one! I tried so many time. Finally i by passed it. Now I’m trying to add the third one and I go to add device. It asks me what kind of device are you adding. The when I select google wifi. It tells me to connect the ethernet cable provided to my router…. I feel like it’s starting all over again. If I disconnect  the already set up device that is plugged in to the router ( device #1) am I having to start all over again? I’m so lost. I thought after setting up two the third one would be a piece of cake but that doesn’t seem to be the case. 

please help me in connecting the third google wifi device to work with the two I’ve already set up. 

[EdwardT]

Hi Hanio,

Thanks for reaching out. I'm sorry to hear that you're having an issue with setting up your 3rd Wifi point. I'd love to know more about this. When you hit the plus sign and select a new device, is there an option to select adding a new point? If so, please select that and let us know if there are any changes.

Thanks,

Edward

[Hanio]

Unfortunately I don’t see that as an option to select. 

[EdwardT]

Hi Hanio,

Thanks for the response. Just to clarify, are you selecting the same home structure where the parent Google Wifi is already installed? Also, could you share a screenshot of the page where you select what device you are setting up?

Thanks,

Edward

[EdwardT]

Hi Hanio,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

Thanks,

Edward

[EdwardT]

Hi Hanio,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward