Google wifi missing psk sticker

[Jakew]

same issuse as described here: https://www.googlenestcommunity.com/t5/Nest-Wifi/Wifi-hub-with-no-QR-no-setup-code-status-API-does-n... 

and here: https://www.googlenestcommunity.com/t5/Nest-Wifi/Unable-to-add-a-Google-wifi-puck-with-NO-QR-code-an... 

and here: https://www.googlenestcommunity.com/t5/Nest-Wifi/No-psk-code-in-Google-wifi-setup-page/m-p/196440 

and here: https://www.googlenestcommunity.com/t5/Nest-Wifi/Wifi-hub-with-no-QR-no-setup-code-status-API-doe/m-... 

Heres exact model: GJ2CQ (Google Wifi point)

Factory resets are complete

[PatrickP_Viking]

Hey @Jakew .

The below article will help. If this doesn't resolve the issue, you will need to contact Support:

Google Nest Wifi device or Google Wifi point doesn't have QR code 

[Jakew]

Hi Patrick, I reached out on Friday evening via message and haven't heard anything back yet. My case number is 1-3179000036244.

[PatrickP_Viking]

Thanks for the Case Number @Jakew .

I'm escalating this post so the Google Team can get someone on it.

[Jakew]

Hi @PatrickP_Viking. I still haven't received any help with this and it's been over a month. What should I do now?

[ByronP]

Hi Jakew,

Thank you for posting here in the community. I´m sorry that you cannot set up your Nest WiFi point, and there is no PSK to set it up. I understand how frustrating it is, even when you already performed a factory reset. @PatrickP_Viking I really appreciate the assistance. Help´s here.

I have your case number, and our specialist team will reach out to you via email for further assistance on your issue.

Please keep me posted. I'll look forward to your response.

Regards,

Byron

[Jakew]

Thanks for the help Byron. Still haven't received anything via email but I will let you know when/if I get this resolved.

[ByronP]

Hi Jakew,

Thank you for posting. No problem. 

I´ll wait for your response.

Regards,

Byron

[Jakew]

@ByronP I still haven't received any assistance. When will someone be reaching out?