Google wifi pods not connecting to home hub router

[Coco2]

 

 

I recently purchased the google wifi 3 pack mesh system. I am trying to connect it to my original home router (Home Hub 3000) using an Ethernet cable as instructed by the google home app. I am continually getting the same error message on the google home app after it says it is “checking network connection”, I have done the trouble shooting steps that they suggested with no success.

My internet provider is Bell fibe and my router is home hub 3000

[MSF]

Having the same issue, we’re you able to resolve this? 

[Jeff]

Hey, Coco2.
Sorry for the late response here, but I wanted to check in to see if you were still having this issue and to see if you have done any additional troubleshooting so far. If you still need help, let me know and I'll be happy to work on this with you.
Thanks.

[Jeff]

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

[MSF]

Hi Jeff, I never resolved this issue. For now I have plugged the nest wifi into the LAN port which created an entirely separate network. Is there a better way to utilize this device as oppose to now having my nest wifi network as well as my Bell, and splitting which devices are run off which wifi?

[Jeff]

Hey, MSF.

Have you tried putting your modem into bridge mode? You might be dealing with a double NAT issue. This article here talks about the problems you can run into with double NAT: https://bit.ly/3k7Hhmv.

Take a look through that and see if it will help you fix things. If you still need help, please let me know.

Thanks.

[Jeff]

Hi, MSF.
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
Thanks.

[Jeff]

Hey, everyone.

It looks like we've slowed down again. If anyone needs more help, please let me know or we'll be locking this soon.

Thanks!

[Jeff]

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks