Google wifi points slow

[Elite91]

So I have a 2 story home, the router is on the main floor connected to the router via Ethernet cable, when I run a speed test it shows my full 300mbps. My other 2 points are up stairs approximately 15-20 feet from the main point, on both upstairs points I am getting 100mpbs. Can someone help me resolve this issue? What can I do for all points to get close to 300mbps.

[EdwardT]

Hi Elite91,

Thanks for reaching out. I'm sorry to hear that you're having an issue with your Wifi speed when you're connected to your Google Wifi points. To isolate the issue, could you try doing a mesh test to check if they have a good connection? You could also check this link to learn more about the placement of your Google Wifi points.

Thanks,

Edward

[Elite91]

Both points reading great connection, still only getting 100mbps on both points. When I have 300mbps internet 

[EdwardT]

Hi Elite91,

Thanks for the response. To isolate the issue, could you try setting up a priority device on your Google WIfi and check the speed on that device? You can learn more about this on this link.

Thanks,

Edward

[EdwardT]

Hi Elite91,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

Thanks,

Edward

[EdwardT]

Hi Elite91,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward

[Elite91]

Spoke to tech support and there was nothing you guys could do to fix my problem. Not even offer to send me another point as courtesy to see if more points solves the issue. My home 2200sqft, with 3 points 4500sqft coverage should be more the enough to cover me.Pretty much waste of my $200 and crappy product! 

[EdwardT]

HI Elite91,

Thanks for the update. I'd love to know more about what's happening. If possible, could you share the case number of your interaction with our team so I could investigate further?

Thanks,

Edward

[Elite91]

61854000032488

I really can't believe a Google product could be this bad! Definitely not what they advertise!

[EdwardT]

Hi Elite91,

Thanks for the response. I checked the case number that you provided and it appears that a replacement has already been processed. I would suggest continuing the conversation with our team once you received the replacement in case the issue reoccurs.

Thanks,

Edward

[EdwardT]

Hi Elite91,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

Thanks,

Edward

[EdwardT]

Hi Elite91,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward