LAN stops working when internet goes down

[Baanrlmpop]

I’m having internet issues with my service provider, but I would expect that the LAN would still work so that I could see the printer, NAS, and other network devices when the internet is down. My three Nest WiFi appear as offline when the internet is down and no devices appear as connected.

Any suggestions?

[Ashepherdson]

That is really strange for sure.  I have nest wifi as well, but the LAN still works when our internet drops.  I have made sure that my internet providers modem is only a modem and that all routing functions are disabled so that there is no double NAT issue.  

Obviously when the internet is down certain things don't work, like our printer only works when directly connected as it's a cloud based one and needs an internet connection to function.  

[Baanrlmpop]

My modem does not have integral WiFi so no conflicts there. Any idea what settings in the Nest units that might be causing this?

[EdwardT]

Hi folks,

@Ashepherdson, thanks for the help!

@Baanrlmpop, thanks for reaching out. I'd love to know more about this. Does the network show up in the Google Home app when the internet is down?

Thanks,

Edward

[Baanrlmpop]

@EdwardT all three show up in the Home app as offline and I cannot access their settings, test the mesh, etc. 

[EdwardT]

Hi Baanrlmpop,

Thanks for the update. We'd like to know more about this. Please fill out this form so we could investigate further.

Thanks,

Edward

[EdwardT]

Hi Hi Baanrlmpop,

I'm checking back in. Were you able to fill out the form? Let us know if you have questions and we'd be glad to assist.

Thanks,

Edward

[EdwardT]

 Hi Baanrlmpop,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward