We previously had xfinity and google wifi router wired to their modem. There were 2 additional points that created a mesh network. We recently changed to sonic fiber and they installed the modem so it connects to a cat 5 port in our house which the google wifi router is wired to. The router showed as offline in the Google home app and the two points showed as weak signal. The installer then connected the router back into another port which is wired to a switch and activated to ports for that switch so we could hardwire the two points. The wifi works fine but they still show as offline in Google home. We have some areas with thick walls so wanted to add a few more Google wifi points so we could extend the coverage. Because Google home thinks everything is offline I can't connect the additional points. I've tried removing the wiring to see if we could do all mesh but it still shows offline. Any tips for how I can make this work? We don't have cat 5 in the areas where we want to put the additional points so that isn't an option.
Hi, Lolitaw. I just wanted to jump in real fast to see if you saw olavrb's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping. Thanks.
Thanks for checking. It didn't seem to work, but I ended up unplugging the three old wifi points and doing a factory reset. I was then able to install the three new ones to create a new mesh network. Then I added the old wifi points to the new mesh network. Coverage is still a bit weak in some areas even with the three new points so may experiment with trying to connect some points using ethernet again when I have time.
Hi, everyone. Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know. Thanks.
Hi, everyone. As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion. Thanks
