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Home App not showing passwords

Pita
Community Member

We recently migrated to the Google Home app to manage our Google mesh wi-fi. When use the app to "show password" it comes up blank. I can still edit the primary password, but if I click the pencil to edit the guest network password the screen is completely blank.

I'm able to log onto the network but I can't do anything with the passwords, and I need to set a new one.

3 REPLIES 3

GarrettDS
Community Specialist
Community Specialist

Hey there Pita, 

Sorry to hear about the issues that you're having with changing your password, I'm sure it's confusing, but I'm happy to help. 

I was able to find an article that will help you with the password situation that you're having. If you're still having issues with it, I would suggest uninstalling and reinstalling the app. 

 

Please let me know if you have any further questions. 

 

Best regards, 

Garrett DS

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS