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I cannot get an Amazon/Alexa device to connect to my Google mesh Wi-Fi

Kennyc
Community Member

I have a Google nest mesh Wi-Fi throughout the house that has really really good speeds, but when I try and connect an echo or any other Amazon device, they cannot Connect to the Wi-Fi when I choose the correct Wi-Fi. 

3 REPLIES 3

EdwardT
Community Specialist
Community Specialist

Hi Kennyc,

 

Thanks for reaching out. I'm sorry to hear that you're having an issue with connecting your Amazon Echo devices. I'd love to know more about this and I have a few questions:

 

  • What message are you getting when you try to connect them?
  • Are you using a modem and router combo?
  • Have you connected this device on your Google Wifi network before?

Looking forward to your response.

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi Kennyc,

 

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi Kennyc,

 

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

 

Thanks,

Edward