I have had my wifi points for a weeek and I a. Unable to instal them

[HelpSomebody]

That stinks! Can you tell us what it's doing or not doing?

[Jeff]

Hey, Ana1973.

Sorry to hear about the setup issues you're having with your WiFi points. That sounds like a frustrating experience and I'll be happy to help. I do have some questions that should help us diagnose the issue.

• Is it just the WiFi point that won't complete setup, or is it the entire network?
• Are you using the Google Home app to perform setup?
• Are you seeing any error messages? Where is it failing on setup?
• Do you have an active Internet connection from your ISP?

If you can let me know a bit more about what's going on, we can get this figured out. I look forward to hearing back. Thanks.

[Jeff]

Hi, Ana1973.
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.

Thanks.

[Jeff]

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks