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I keep getting a “no connection “ message. Any ideas?

youed
Community Member

I purchased a three pack google Wi-Fi. The primary point connected to the modem is fine. However when I try to setup the waypoints I keep getting a “no connection” error message. I’m using the google horne app to start the process, and I’ve scanned the QR code. Any suggestions would be much appreciated. Thanks in advance. 

1 ACCEPTED SOLUTION

youed
Community Member

Yes , thank you for the follow up. I was able to resolve the issue by plugging it into the primary node. Thanks again Jeff. 

View solution in original post

8 REPLIES 8

Juzdu
Silver Product Expert
Silver Product Expert

Try using the button on the points to perform a factory reset on them, then try and discover them in Google Home again: https://support.google.com/googlenest/answer/6246619

EdwardT
Community Specialist
Community Specialist

Hi folks,

 

@Juzdu, thanks for the help!

 

@youed, how's it going with your Google Wifi? Still need our help?

 

Thanks,

Edward

Jeff
Community Specialist
Community Specialist

Hi, youed.
I just wanted to jump in real fast to see if you saw Juzdu's and Edward's replies and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.
Thanks,
- Jeff

Jeff
Community Specialist
Community Specialist

Hi again, youed.

I'm checking in once more to see if you still needed some input on this or if you're all set.

Thanks,

- Jeff

youed
Community Member

Yes , thank you for the follow up. I was able to resolve the issue by plugging it into the primary node. Thanks again Jeff. 

EdwardT
Community Specialist
Community Specialist

Hi youed,

 

Thanks for the update. Glad to know that you were able to get it working. Please observe it for now and let us know if anything comes up.

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi youed,

 

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi youed,

 

Just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
 

Thanks,

Edward