06-17-2022 10:29 PM
I purchased a three pack google Wi-Fi. The primary point connected to the modem is fine. However when I try to setup the waypoints I keep getting a “no connection” error message. I’m using the google horne app to start the process, and I’ve scanned the QR code. Any suggestions would be much appreciated. Thanks in advance.
Answered! Go to the Recommended Answer.
06-28-2022 08:34 PM
Yes , thank you for the follow up. I was able to resolve the issue by plugging it into the primary node. Thanks again Jeff.
06-18-2022 05:38 AM
Try using the button on the points to perform a factory reset on them, then try and discover them in Google Home again: https://support.google.com/googlenest/answer/6246619
06-21-2022 09:16 AM
06-24-2022 01:07 PM
Hi, youed.
I just wanted to jump in real fast to see if you saw Juzdu's and Edward's replies and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.
Thanks,
- Jeff
06-28-2022 10:46 AM
Hi again, youed.
I'm checking in once more to see if you still needed some input on this or if you're all set.
Thanks,
- Jeff
06-28-2022 08:34 PM
Yes , thank you for the follow up. I was able to resolve the issue by plugging it into the primary node. Thanks again Jeff.
06-29-2022 09:02 AM
Hi youed,
Thanks for the update. Glad to know that you were able to get it working. Please observe it for now and let us know if anything comes up.
Thanks,
Edward
07-02-2022 10:52 AM
Hi youed,
It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do.
Thanks,
Edward
07-03-2022 11:16 AM
Hi youed,
Just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
Thanks,
Edward