Installation new wifi nest - won't connect to IOS

[RogerL]

Have been using Google Hub for several years. Now switching to Wifi Nest.  Have a Blue Curve cable modem, has wifi.  Ethernet cable plugged into both devices.   Getting message on IOS Home App that network is offline and that have to go to settings to remove network. Have rebooted all devices multiple times, disconnected power from all devices.   

[EdwardT]

Hi RogerL,

Thanks for reaching out. I'm sorry to hear that you're having an issue with setting up your Google WiFi devices. It's possible that the Google Home app is still recognizing your Onhub network. You could try the following steps before setting up your new Google WiFi Nest devices:

• Open the Google Home app.
• Tap Wi-Fi > Settings > Factory reset network > Ok.

Let us know how it goes.

Thanks,

Edward

[EdwardT]

HI RogerL,

I'm just checking in to see if you still need assistance with this issue. Feel free to reply to this thread if you still need more help.

Thanks,

Edward

[Jeff]

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

[Jeff]

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks