Intermittent Connectivity with mesh and Spectrum

[Christielynn]

Im at my wits end. For the last couple weeks ive had intermittent connectivity. I have Spectrum service and google mesh. For the last year, no issues at all. Then all of a sudden multiple times a day i have to either reboot or reset both modem and/or router. Spectrum said of course not their issue but i just don't believe that. Has anyone had issues since the crowdstrike issue? Not sure it has anything to do with that but it seemed to start happening shortly after that. Ive verified im at the last firmware for mesh. 

[jenniffert]

Hi Christielynn,

Thanks for posting in the community! I'm sorry to hear you're experiencing intermittent connectivity with the mesh. I'd be happy to help.

I also apologize for the delay in response. To better assist you, I’d like to know:

• What Google Nest router or point do you have? 

To troubleshoot effectively, please try changing your DNS settings:

• Open the Google Home app.
• Tap Favorites, then WiFi, then Network Settings, and finally Advanced Networking.
• Tap DNS.
• Choose your desired public DNS server:
• Primary server: 8.8.8.8
• Secondary server: 8.8.4.4

Let me know how it goes.

Best regards,

Jenniffer

[Christielynn]

Hi we have the Model: H2D
Software version: 14150.882.9. Did the custom dns change a couple days ago and still have intermittent connectivity issues. It didn't resolve the problem. 

[jenniffert]

Hi Christielynn,

Thanks for following up! I apologize that the previous steps didn't resolve the inconvenience with your Google mesh. Let’s try to fix this!

It seems you have a Google Nest WiFi router. Please confirm if this is correct. Additionally, I'd like to gather the following information:

• Do you use a modem and router combo?
• What is the make and model of your router?
• What color is the light on the parent point? Does the device LED switch from orange to teal (or white) continuously?
• How far is the device from the primary point?
• Is there a switch on the network?
• How far are the Wi-Fi points from each other?

For now, I’d suggest these steps:

• Test the modem: Connect a computer or laptop directly to the modem. Then perform a speed test.
• Check cables and ports: Damaged or old Ethernet cables can cause connection issues. Ensure all cables are CAT5e or CAT6 (CAT5 supports up to 100 Mbps, while CAT5e and CAT6 support up to 1,000 Mbps).

Please keep me updated.

Best regards, 

Jenniffer

[Christielynn]

Hi -

We have just a modem not a combo. Never had issues up until about 3 weeks ago after the crowdstrike issue. The router and points are all constant white. Even tried the factory reset on it and still having issues. We don't have the issue hardwired. The primary point is only one room away and all other points are the same. We do have a switch but we’ve always had one. Is there a way for google to look at the stats to try to figure out whats happening? 

[ovidioj]

Hello @Christielynn,

Thanks for posting in the community.
I understand the frustration caused by the intermittent connectivity issues with your Nest WiFi system. I appreciate your effort; however, to further investigate, please fill out this form to schedule a call with our specialist. They can provide tailored assistance to resolve the issue.

I appreciate your patience and cooperation.

Regards, 
Jorge