Issues connecting Canon ix6850 to Google WiFi

[alfredbulbasaur]

Hi all, 

I recently got Google Wifi and it's been great, up until yesterday when I realised I hadn't connected my Canon printer and had issues trying to get it connected.

Previously I'd connected this to my old router using WPS (and this worked fine) but WPS isn't supported by Google Wifi unfortunately. I tried following the instructions that Canon provide to get it connected via both Windows and Mac (https://www.canon.co.uk/support/consumer_products/pixma_printer_wireless_connection_setup/ix6850_pri...) but in both instances, after installing the drivers my computer can't find the printer.

I also got my printer to print its network configuration and it's still showing the old router's SSID, so something's not working - not sure if it's with my Google Wifi or my printer though! 

Can anyone help suggest any steps to resolve this? 

[olavrb]

It probably has to do with the fact that Nest Wifi broadcasts a single SSID for 2.4ghz and 5ghz, and that behavior can't be disabled:

• https://support.google.com/googlenest/answer/6293481?hl=en
• https://www.googlenestcommunity.com/t5/Nest-Wifi/How-to-separate-2-4GHz-and-5GHz-on-google-nest-wifi...

And that the printer only supports 802.11n 2.4ghz.

• https://www.canon-europe.com/printers/inkjet/pixma/pixma_ix6850/specification.html

Workarounds include using ethernet cable:

• https://support.google.com/googlenest/answer/6274262?hl=en

Or get a cheap access point or range extender, eventually reuse an old router where you disable DHCP, NAT and firewall, to broadcast a 2.4ghz only SSID. Preferably connect it by ethernet cable to the primary Nest Wifi point.

[alfredbulbasaur]

ah, thanks for that - makes sense and good to know it's not something I'm doing wrong! 

I do have an extender that I'd stopped using thanks to my Google Wifi making it redundant, so can give that a go. think I have a cable buried away somewhere too, if I can find it...

thanks for your help, much appreciated! 

[Jeff]

Hi, alfredbulbasaur.

I just wanted to check in and see if you were able to test out that cable and to see if it worked out for you. If you're still yet to test that, no worries. Let me know if there's any more help you might need. Thanks to olavrb for the help and input here.

[Jeff]

Hey, alfredbulbasaur.

I'm checking in once more to see if you still needed some help on this or to see if you got things worked out. Let us know if you need more help.

Thanks.

[Jeff]

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

[Jeff]

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks