05-26-2022 03:43 PM
Last night my nest (4 total devices) all lost connection at 4:15am. Did standard troubleshooting to no avail. Called ISP and they are able to ping my modem and see a google device connected to their modem.
I do not have any wifi connection nor can I perform a mesh test. All the lights on the hubs are a solid white like usual.
I have not done a factory reset yet.
05-29-2022 12:56 AM
Have you tried to power cycle the Nest Wifis?
Last resort would be to factory reset. If you reuse the same SSID and passeord, devices should reconnect by themselves.
05-29-2022 03:32 AM
I've got the same problem. Happened last night and still no internet. Have confided with ISP internet is working but even after a factory reset the Google WiFi does not work or authenticate connection.
06-02-2022 01:07 PM
Hi, 360petercook.
I just wanted to jump in real fast to see if you saw olavrb's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.
Thanks.
06-06-2022 10:56 AM
Hey, 360petercook.
I'm checking in once more to see if you still needed some help on this or to see if you got things worked out. Let us know if you need more help.
Thanks.
06-09-2022 12:32 PM
Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.
06-10-2022 12:42 PM
Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks