06-18-2022 04:58 AM - edited 06-18-2022 05:00 AM
Nest wifi works fine with our iphones but our macs experience effective disconnection several times each day. Wifi still appears connected, but there is no internet. Checking Google Home, it looks like it's near zero speed rather than complete disconnection.
This is a new installation. The connection to the macs was never fully reliable.
06-18-2022 01:41 PM
Are you using DHCP or static addresses?
If auto, set DNS to manual and use 220.127.116.11 , and 18.104.22.168
im running an MacBook Pro, an old 2007 MacBook, 2 iPad Pro’s, 4 phones, and 6 Apple TV’s, all were never quite right until I changed the DNS settings. Don’t ask me why, but worked for me
06-19-2022 03:19 AM
Thank you! Will give it a try!
06-23-2022 09:40 AM
I just wanted to check in to see if you were able to try the suggestions Tuzza made and to see if it worked out for you. If you're still in need of some help, just let me know.
06-23-2022 05:14 PM
No. The problem is the same. Resetting the network also made no difference. The iPad also frequently disconnects. Only the phone with which I set up the network does not seem to have issues. This is frankly an awful experience.
06-24-2022 01:20 AM
When you say “WiFi still appears connected but there is no internet. Checking Google home….”
Is this when you do an internet test through the app on the phone you set up with?
When you say its a “New Installation” is that you’ve just installed the nest system or internet provider?
have you disabled the WiFi side of your internet providers router?
On a mesh test through the google app, how good is your mesh connection?
Need a bit more info, as it sounds a bit strange.
06-24-2022 01:13 AM
I now spoke to customer support, and have now taken my modem entirely out of the loop, using Nest for PPPoE. Hopefully, that may solve the problem.
06-28-2022 02:14 PM
Hey there, echidna44.
Did the new settings show any improvement for you? If you're still seeing issues, let me know.
06-28-2022 03:11 PM
It looks like the problem has been solved. Thanks! Btw. I also removed spaces from the network name. So it's either that or taking the modem out of the loop.
06-29-2022 08:43 AM
I'm happy to hear things are working better, echidna44.
I'll give our teams the heads up on what worked out for you and they can use it to further test things. Before I mark this as resolved, is there anything else you might need?
06-29-2022 09:48 PM
Thanks. I think this problem has definitely been solved. So now we are happy!
I do have a minor unrelated question. Is it possible to use the Nest units to as an intercom to talk to people sitting next to other Nest unit in the house? (specifically, we have two satellites, and it would be convenient if we could use them as an intercom between one and the other).
07-05-2022 10:38 AM
There's no intercom functionality with the WiFi points, but that is a really cool idea! I'm happy to hear the problem has been cleared up, that's always great news. I'll go ahead and mark this one as resolved.