Mesh Wi-Fi works but says all points offline

[Sb4]

Nest WI-FI mesh was slow and unreliable. Upgraded XFINITY speed from 175 to 500mps. NO CHANGE. THEN I disconnected the 3 Wi-Fi points. Restarted the 4th mesh “router” point and connected it via cat 5 to the apple router that is wired to the modem.  I then downstream connected the apple router via cat 5 to a switch, which I then connected via cat 5 to each of the 3 Wi-Fi points using the lab ports. NOW 400 mbs and amazing range BUT Google home app says all 4 points are OFFLINE AND added a random 5th also off line. THEN when click on POINTS, they are good or great and 5 offline. So, different between the two screens AND TEST MESH delivers error response, try again, and again, etc. Should I just leave it alone?

[Jeff]

Hey, Sb4.

Thanks for posting a good explanation of your setup. I'm sorry you're seeing some confusing results in the Home app when you run tests. Thankfully the speeds are good, but it would definitely be better to have all things working correctly. One thing I'm curious about is if you have tried having your Nest router be the first connected device from your modem and then putting any other switches downstream from that. Sometimes having anything between the modem and the WiFi router can cause some odd issues. If that's something you've already tried, however, let me know.

Thanks.

[Sb4]

Thanks for the response. Yes, I did the sequence chain. Hmm. Right now it’s Xfinity cable to modem, to apple AirPort Extreme as the network router. From this, an Ethernet line extends to the first mesh unit lab port making it the mesh router. Then, also from the network router is one ethernet line to a switch. From that switch are three ethernet lines to the remaining 3 mesh units lan ports. I turn things on in sequence to get the correct ip addresses; first the network router, wait until mesh router connects, then connect the remaining mesh units from the switch. Is this set up correct? Thanks again.

[Jeff]

Hey, Sb4. There's a possible workaround for this that is working for lots of other users. You need to toggle your IPv6 settings. If you're using IPv6, you'll need to turn it off and back on. If you don't use IPv6, you'll need to turn it on and back off. Below are the steps.

1. Open the Google Home app .
2. Tap Wi-Fi Settings Advanced Networking.
3. Turn on/off IPv6.

Run through those steps and see if it clears up your issue.

Thanks.

[EdwardT]

Hi folks,

@Jeffrey, thanks for the help!

@Sb4, how's it going with your Google Wifi? Still need our help?

Thanks,

Edward

[EdwardT]

Hi Sb4,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

Thanks,

Edward

[EdwardT]

Hi Sb4,

Just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward