More than one nest wifi router.

[IMANE_RABAT]

Please help 🙂

I have a two-pack Nest Wifi kit (Router and Point).

I've set these up and they work fine.

I need to expand the network so it reaches the top floor of my house, so I ordered a Nest Wifi Point, however, I messed up the order and instead ordered another Nest Wifi Router.

I've tried adding the 2nd Nest Wifi Router to the network via the Google app, but I keep getting "connection failed".

Can I add a second Nest Wifi Router, or can there only be one on the network?

And if I can add a second nest wifi router, what am I doing wrong?

Everything is run wirelessly FYI, apart from the hard-wired connection from my BT router into the primary Nest Wifi Router.

Many thanks,

Original 2 pack.2nd nest wifi routerMany thanks

[bergerj · Accepted solution]

I found this post helpful. Not sure why things worked, but I did the following:

https://www.googlenestcommunity.com/t5/Nest-Wifi/Connection-Failed-trying-to-add-3rd-nest-router/m-p...

1. Did another reset on the new Nest Router.
2. Used my iPad Google Home app and was able to add the new Router to my network. The new router was still connected via an ethernet cable from my try using my iPhone earlier in the morning when nothing was working. I also had the new Nest Router inches apart from the existing Nest Router connected to the internet. 
3. After the setup I removed the ethernet cable and positioned the new Nest Router where I'd like it to be and ran a mesh test and everything looks good.

Would it have worked if I tried with my iPhone? Not really sure? Did I need the ethernet cable? Did the new 'point' need to be close together????

My suggestion, keep trying. Use a second device if you have it and do a few resets!

[bergerj]

I have the same problem. Was on with Google support for about 1.5 hours and we couldn't add the second Nest Router to my existing mesh network. Seems like a lot of people are having this issue. Hopefully, there is a solution?

This morning I tried again, placed the new router next to the existing router without any luck and then used the ethernet cable and it still didn't work....

[bergerj]

Sorry, my problem is being escalated, if I hear anything back will post an update here 🙂

[IMANE_RABAT]

Good news they are looking into it.... I'll await your news; thanks.

[bergerj · Accepted solution]

I found this post helpful. Not sure why things worked, but I did the following:

https://www.googlenestcommunity.com/t5/Nest-Wifi/Connection-Failed-trying-to-add-3rd-nest-router/m-p...

1. Did another reset on the new Nest Router.
2. Used my iPad Google Home app and was able to add the new Router to my network. The new router was still connected via an ethernet cable from my try using my iPhone earlier in the morning when nothing was working. I also had the new Nest Router inches apart from the existing Nest Router connected to the internet. 
3. After the setup I removed the ethernet cable and positioned the new Nest Router where I'd like it to be and ran a mesh test and everything looks good.

Would it have worked if I tried with my iPhone? Not really sure? Did I need the ethernet cable? Did the new 'point' need to be close together????

My suggestion, keep trying. Use a second device if you have it and do a few resets!

[IMANE_RABAT · Accepted solution]

Using the app on another phone seems to have fixed the issue - thanks all.

[Jeff]

Hi, IMANE_RABAT.

Thanks for letting us know you got this sorted out and what worked for you. Before I mark this as resolved, I just want to make sure you had everything you needed. If there's more we can do, just let us know.

Thanks!

[Jeff]

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

[Jeff]

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks