cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Nest Router setup fails

HansChristianH
Community Member

Hi,

I have been using Google nest wifi for a few months and it's been working well. Now i changed my ISP, and problems have started. I tried to connect my nest the same way as before, but it did not manage to connect to the internet. 

I tried doing a factory reset (using the button on the bottom) but it didn't help.

So i set up the router that the ISP delivered to work as a bridge and connected my nest to that. Now i get internet, but when i try to set up my nest wifi i keep getting an error message (connection lost) while trying to configure. I saw some advise on here to connect directly to the router using the wifi settings, but it's password protected and i can't figure out what it is.

Help?

7 REPLIES 7

olavrb
Platinum Product Expert
Platinum Product Expert

About the alternative way to connect to the unit, this might be what you've heard about:

Other than that: You said you factory reset by using the physical button. This will not remove the Nest Wifi network from your Google Home home. Make sure you have no Google Home home network before trying to set it up from scratch.


I don't work for Google.

Jeff
Community Specialist
Community Specialist

Hi, HansChristianH.
I just wanted to jump in real fast to see if you saw olavrb's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.
Thanks,
- Jeff

EdwardT
Community Specialist
Community Specialist

Hi HansChristianH,

 

I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

 

Thanks,

Edward

Hi EdwardT,

I have gotten the system up and running - I couldn't tell you what changed, but it's now working

EdwardT
Community Specialist
Community Specialist

Hi HansChristianH,

 

I'm glad to hear that it's working fine now. Please observe it for now and let us know if anything comes up.

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi HansChristianH,

 

I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi HansChristianH,

 

Just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

 

Thanks,

Edward