04-08-2022 06:15 PM
I have 3 nests. 2 connected with no issues but the third just will not connect...when I manually enter the Setup code the Setup Network that pops up is not the same as what is on the bottom of my nests. I have restarted the nest a few times but it still will not connect. The 3rd nest is in the same room as the router also. Any help would be appreciated. Thank you
04-13-2022 02:00 PM
Hi mjk5646,
Thanks for reaching out. I'm sorry to hear that you're having an issue with setting up your third Google Wifi point. I'd love to know more about this and I have a few questions:
Looking forward to your response.
Thanks,
Edward
04-17-2022 10:03 AM
Hi mjk5646,
It's me again, I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do.
Thanks,
Edward
04-18-2022 03:39 PM
Hi mjk5646,
Just checking in to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
Thanks,
Edward
04-18-2022 04:33 PM
Very sorry for the delay in responding. Status light is blue. I cannot scan code for some reason it only picks up a portion of the code. The setup network on the nest in my living room is different than the one I am trying to set up. The message i get is that it cannot connect to the network which is my living room setup network code.
04-19-2022 11:28 AM
Hi mjk5646,
Thanks for the response. If you're using a Google Nest Wifi point, the solid blue light means that it's already connected to the mesh. To isolate the issue, do you have a point with a pulsing white light? If so, could you check if the setup code on the point is the same as the one that you're getting on your phone?
Thanks,
Edward
04-23-2022 04:06 PM
Hi mjk5646,
It's me again, I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do.
Thanks,
Edward
04-24-2022 05:04 PM
Hi mjk5646,
Just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
Thanks,
Edward