Nest Setup Network is incorrect when setting up net

[mjk5646]

I have 3 nests.    2 connected with no issues but the third just will not connect...when I manually enter the Setup code the Setup Network that pops up is not the same as what is on the bottom of my nests.  I have restarted the nest a few times but it still will not connect.   The 3rd nest is in the same room as the router also.   Any help would be appreciated.   Thank you 

[EdwardT]

Hi mjk5646,

Thanks for reaching out. I'm sorry to hear that you're having an issue with setting up your third Google Wifi point. I'd love to know more about this and I have a few questions:

• What's the status light of your Google Wifi?
• Are you getting any messages during the setup?

Looking forward to your response.

Thanks,

Edward

[EdwardT]

Hi mjk5646,

It's me again, I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

Thanks,

Edward

[EdwardT]

Hi mjk5646,

Just checking in to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
 

Thanks,

Edward

[mjk5646]

Very sorry for the delay in responding.   Status light is blue.   I cannot scan code for some reason it only picks up a portion of the code.   The setup network on the nest in my living room is different than the one I am trying to set up.      The message i get is that it cannot connect to the network which is my living room setup network code. 

[EdwardT]

Hi mjk5646,

Thanks for the response. If you're using a Google Nest Wifi point, the solid blue light means that it's already connected to the mesh. To isolate the issue, do you have a point with a pulsing white light? If so, could you check if the setup code on the point is the same as the one that you're getting on your phone?

Thanks,

Edward

[EdwardT]

Hi mjk5646,

It's me again, I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

Thanks,

Edward

[EdwardT]

Hi mjk5646,

Just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward