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Nest WiFi and chromebooks wont sign in

Itsme1
Community Member

There was a post in January 2022 that chromebooks were connecting to nest wifi, but unable to connect to the internet.  A window pops up saying you may have to sign in.  Like you do for some public wifi access points.  The solution was to restart the router.  This works only for the moment.  And is not a permanent solultion.  The access connection seems to timeout and the problem occurs again.  This is within about 12 hours.  Any ideas on fix?  I am getting ready to get a new router and not the Nest Wifi.  This is unfortunate.

9 REPLIES 9

EdwardT
Community Specialist
Community Specialist

Hi Itsme1,

 

Thanks for reaching out. I'm sorry to hear that you're having an issue with with your Chromebook's connection to your Google WiFi. I'd love to know more about this, and I have a few questions:

  • Is this only happening with your Chromebook?
  • Are you using a VPN?
  • Are there any paused devices on your Google WiFi?

Looking forward to your response.

 

Thanks,

Edward

 

Jeff
Community Specialist
Community Specialist

Hi, Itsme1.
I just wanted to jump in real fast to see if you saw Edward's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.
Thanks.

Itsme1
Community Member

All,

I ended up buying a new google nest router and access point.  And the same problem occured with the chromebook.  I ended up returning the chrome book.  

However, my sons xbox wifi stopped working on the nest about a year ago.  Thought it was an xbox issue.  So i ran ethernet.  With the new Nest, his wifi started working again.  Weird.   

There are paused devices on the Nest, but the chromebook was not one of them.  

No i dont use a VPN.  

Yes only chromebooks affected other than the xbox mentioned above.

Jeff
Community Specialist
Community Specialist

Thanks for the added info, Itsme1.

Are you getting any errors from the Chromebook, or is it just simply not connecting? Can you see the network as an option to connect to with the Chromebook?

Thanks.

Itsme1
Community Member

It would connect to the wifi, but would not have internet.  It would say you may need to sign in.  Like at a hotel.

Jeff
Community Specialist
Community Specialist

Ok, so the Chromebook is seeing your network as sort of a public network and trying to sign in? That's some good info for me to go on. I'll start looking into things.

Thanks.

Azarco
Community Specialist
Community Specialist

Hi Itsme1,

Checking back in if you still need help with this?Feel free to respond to this thread if you have additional questions or concerns and I'd be glad to answer it for you.

Thanks,
Alex

Azarco
Community Specialist
Community Specialist

Hey there,

 

Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

 

Regards,

Alex

Jeff
Community Specialist
Community Specialist

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.