Nest Wifi Pro Incompatible Fios

[Nestwifi2]

Good Afternoon! I have  Verizon Fios and all my devices are google 9 cameras, 1 thermostat and 3 sensors, bought Nest Wifi Pro  and extender, but i look it’s incompatible for Verizon Fios try everything and it doesn’t work right,  called Verizon and they have been at home at least 3 times same answer it’s Google problem, we can’t do anything for you, i would need some help about this issue, thank you.

[PatrickP_Viking]

Hey @Nestwifi2 .

You have to remove the Fios gear from your network completely, which Fios will not tell you as they lose "rental" fees for their equipment. Please follow the below to get your Fios set up to work with your Nest Wifi Pro. NOTE: This will only work if you have internet or internet and TV with Fios and will not work if you have phone.

Network setup recommendations. Please follow the steps outlined in order:

1. In general, this article will assist with basic hardwired setups for future reference: Hardwire Wifi devices with Ethernet 
• For visibility, the setup we'll use is ONT > Google/Nest router > Switch > Points and/or MoCA
2. Address the iOS caused issues - Please reference this article to turn off known iOS settings so they will not interfere later during setup: Troubleshoot setup with iOS
3. Delete any current network from the Google Home app. This should factory reset any connected Google/Nest Wifi devices but I'd perfom a manual reset on them to make sure they are as noted in #3.
4. Reset the Google/Nest Wifi devices: Factory reset your Wifi device 
5. Remove the Fios router from the equation. The Fios router is only performing the routing and converting the signal for use with phone and TV, if you have the other services. It can be eliminated completely despite what they tell you.
   • Use this article if you have internet ONLY: Use Own Router with FiOS ONT Ethernet 
   • Use this article if you have internet AND phone or TV service via Fios: How to Use Your Own Router With Verizon FiOS 
     • NOTE: If you have TV service with Fios, you will need to purchase a MoCA device(s) to convert the signal for TV use. The Fios router has one of these built into it (typical) and sometimes is integrated in the ONT (rarely though). Any MoCA devices needed will be covered further down so wait on purchasing one or setting them up until then.
6. Setup the main Google/Nest Wifi device - Follow the appropriate link in the following article for the device you have. Get started 
   • NOTE: you will ONLY be setting up the main router right now.
7. Connect the Switch (skip to #8 if you are not using a switch) - Connect an Ethernet cable from the Google/Nest router open port to the input (or port #1 depending on Switch) port on the Switch.
   • Connect a laptop to the Switch via Ethernet to see if you have connection to the internet. If not, restart the Google/Nest router and switch and try again after they both fully reboot.
   • If you do, have connection established, move to #8.
8. Set up Mesh
   1. Connect points via wireless mesh (good scenario) - Follow the instructions in the Google Home app to add points wirelessly to form the mesh network.
   2. Connect points to Switch via Ethernet (best scenario) - These need to be done one at a time to full setup before moving to the next point you want to connect. Connect an Ethernet cable from the first available open port on the Switch to the device on the next floor you want to cover. Connect the other end to the point you want to set up WITH THE POWER CABLE REMOVED. Then power up the point, wait for it to fully boot, and add it to the network via the Google Home app.
      • To connect additional points, follow the above procedure for your mesh configuration for each additional point making sure they are powered off before connecting the Ethernet cable or moving to the wireless setup. This will ensure that the proper connection is established in the Mesh for your preferences.
9. Add MoCA device(s) (if needed) - See the below NOTE first. If you need a MoCA device(s) for TV service with Fios, you can find them  by searching Amazon . DO NOT get the cheapest one as they can cause issues; a mid-range one is a good option at the minimum. You will connect them from an open pot on the Switch or point (depending on the point you have).
   • NOTE: Check the TV service before adding a MoCA. Some newer ONTs will convert the signal and nothing has to be added but this is rare but can save money if it isn't needed.
10. Check the network via the Google Home app - Run a Speed Test and Mesh Test via the Home app. This will verify the network is up and running correctly.
    • If there are issues or errors, power off (no reboot) all of the devices one at a time starting from the furthest device out and working your way back to the ONT. Connect the power back to the ONT and then to each of the other devices one at a time starting with the Google/Nest router and working further out. Retest once all devices are fully powered back up.
    • Once the network is verified as working, make sure other devices can connect to the network.
11. If you are still having issues, please advise with the step the issue occurred on and if the previous steps were completed without errors/problems. We'll take a look if issues still persist to get things back on track.

Let me know if this fixes the issue or if you need further assistance.