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Nest Wifi Pro keeps disconnecting every day

SD1978
Community Member

I just purchased a 3 pack Nest Wifi Pro replacing my previous Google Wifi around 4 days back. Since then, every day (over night) it keeps getting disconnected. I have to unplug it and plug it back on to get it connected again.  This never happened with the previous version of Google Wifi. What do I do? I schedule large data downloads/uploads during the night and if it disconnects, I have to start from scratch again. 

1 Recommended Answer

Jhonleanmel
Community Specialist
Community Specialist

Hi everyone,

 

Appreciate you flagging this in the community. We've made the appropriate teams aware of this, and they're working on it. In the meantime, feel free to add your report in the comments below and stay tuned to this thread for updates. 

 

Best,

Mel

View Recommended Answer in original post

11 REPLIES 11

markthesalami
Community Member

Yeah unfortunately you are not the only one. This thing is junk and Google has been completely silent. 

Tonycdh
Community Member

I had that problem with the nest wifi i just replaced.  Both of my points would disconnect constantly and had to always reset them.  I haven't had that problem with the pro yet...  I hope I don't.   

pdaniell
Community Member

Same thing happening to me with my new Nest Wifi Pro. I have to power cycle the primary router to bring it back. There are at least a couple of other topics on this issue. 

CMcL
Community Member

Same thing is happening to me after upgrading from the first gen google Wi-Fi to the nest pro, nearly every day it goes down despite my spectrum internet being fully up and connected.

Jhonleanmel
Community Specialist
Community Specialist

Hi everyone,

 

Appreciate you flagging this in the community. We've made the appropriate teams aware of this, and they're working on it. In the meantime, feel free to add your report in the comments below and stay tuned to this thread for updates. 

 

Best,

Mel

Hersh
Community Member

Same here too, whats the status in the bug?

JeffreyLA33
Community Member

I’m having the same issues and it’s very annoying!  Our google nest wifi mesh was working fine until about a month ago. Now it drops the connection 4 or 5 times a day. I’ve tried everything including resetting all the devices to factory setting and restarting from scratch.  I’m ready to buy something else.  Help!

@Jhonleanmel Any updated on this? It’s most annoying. 

Erskin19
Community Member

Same thing here. Our nest wifi pro points keep disconnecting this month. Multiple times daily.

MikeNestNest
Community Member

Just jumping on the pile.. this is happening to me too..

xia3883
Community Member

Same here.  I have stop buying Google hardware products due to their product just don't have the longevity.  Last just enough to pass the warranty period.  Specifically their wifi products.   It seems either their software or their hardware is not tested well.