09-15-2021 07:14 PM
My nest wifi router is showing offline in the google home app but my wifi is still working. I am unable to connect any wifi points since the network is offline. I've hard reset my network, I've reset my modem and router and all things recommended by these forums. Anyone have other ideas?
09-24-2021 02:59 PM
Sorry for the issues you're having with the Home app. I know it can be frustrating to have these sorts of issues. Let's see what we can do to get this fixed.
Thanks for letting me know what troubleshooting you have already tried. That should steer us in the right direction. One thing I would like you to try is to reset your cloud services connection to see if that will clear things up. The instructions for that are below.
Open the Google Home app.
Tap the WiFi icon.
Select Privacy settings.
Toggle Nest WiFi cloud services OFF and wait for 30 seconds, then back ON.
Once done, close the Home app and perform a full network restart to ensure that the new settings are in place. To do this, I would recommend doing a power cycle on your network.
Disconnect the power adapter and the Ethernet cable from the Nest WiFi router.
Disconnect the power adapter from the Nest WiFi points.
Disconnect the power adapter from the modem. Allow all devices to stay disconnected from the power for 5 minutes.
Connect the power back to the modem only and wait for it to fully back up. All lights should be lit up before moving to the next step.
After the modem is back online, connect the Ethernet cable back to Nest WiFi router's WAN port (globe symbol port).
Connect the power back to the Nest WiFi router and to the Nest WiFi points. Wait until they're all fully back on.
Once you've gone through these steps, check to see if you're able to see things working correctly in your Home app. If you're still having issues at that point, please let me know and we'll look at other options. Thanks.
10-01-2021 10:37 AM
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
10-04-2021 08:57 AM
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.