Just received a new Nest Wifi Router and have no issue finding the device in the Home app but upon inputting the wifi name and password, giving Google and Nest permissions, and selecting the room it’s located in, the setup jumps to a “checking for updates” page then immediately changes to a “problem connecting - please check if you’re online” page. On that same page, I have the options “get help” or “done.” Get help takes me to troubleshooting for wifi points (not the router) and done does nothing for me. The router is connected and actually works for wifi and streaming using the existing “setup1234.abc” wifi name and the password on the router itself. The issue is that I cannot add the unit to my home and therefore I cannot control any of its settings or functions, add wifi points, or change the wifi name and password. I’ve tried restarting it, powering on and off the router/modem it’s connected to and everything in between. It is connected to a hybrid router/modem/LTE wifi point since that is literally the only option we have for wifi at our home. Please help.
